Mine seemed reset, then when I tried to add my password it says its wrong. I use a password manager so thats not possible, so I tried the “Forgot password” link and that just put me in a loop where the page just kept trying to send me a one time code again.

 

I don’t really see what Strava is trying to achieve here…
User friendliness, no…
Security wise, email OTP only addresses compromised/guessed/bute-force-hacked passwords.
Email based OTP is the least secure OTP method around: If a bad actor gets access to your email account they get direct access to your Strava account.
Of course this also applies to old fashioned passwords, that can be reset by “forgot password”, but while Strava spent time and resources on implementing a new routine, why not do it properly?
Authenticator apps are common now, so why not use TOTP?
Or passkeys, which by now is supported by most modern phones plus desktop browsers.

I would suggest the Strava team to consider adding Passkey login method. This method is way much safer *and* way more user friendly than email OTC method. An email OTC login should be last resort if an end user is somehow locked out.

I just put in a request to opt out of OTC which I never want to use. Please allow users the option of permanently turning this off.

This is so stupid! As someone said above: Strava is not that important. Log in with a password is way enough. I want that possibility back! I don’t have time to read through 3 pages of support inquiries, but I just assume that Strava has chosen not to give us this option anymore. 

This was the most useless dumb idea Strava ever had. We are already here logging in we HAVE a password...Why would we want to then go check email for a secret code? Guess what we need to do to check email? Oh right enter another password….So... did you make it easier or double difficulty?  Sometimes Strava needs to learn to leave well enough alone. I have not renewed this year & have asked about this months ago...Really Strava get over it…... “KISS” you know what it means?

Boy, I see many others are having issues with this REALLY BAD IDEA STRAVA did.  It is really sad they won’t address the issue and let users decide how they would like to log on.  It takes me several times to get logged on due to the time limit.  Maybe they can increase the time to submit the code to 3 minutes, as their server runs slow at times and my email provider runs slow at time.

As it is, this is a really bad idea on STRAVA’s part and frankly, I am glad I did not subscribe!!!!

i really need to figure out how to login with a password. has this been fixed?

requiring a code sent to my email requires me to also login to my office account which in itself requires a user name and password and then waiting for the email server to update which takes a while in many cases. and then i need to make sure i log out of my office account because this provides full access to OneDrive, Word, Excel, etc. this is by far less secure by making me access another account and absolutely stupid! 

when is this going to be fixed???

I was forced to enable OTP this morning when I decided to reconnect Suunto to Strava. Now, my browser logs me out after 15-20 minutes, and this is WITH “Remember Me” checked, and I’m stuck waiting 45-60 seconds for an email to arrive….  Looks like I picked the wrong day to come back to Strava.  Man, it was so different in 2014 when I came here….

Still no way to go back with password? today I logged in and found I’m using a OTC too, but I’m shure I didn’t enabled before.

It can seem that way because they designed the annyoing OTC button highly visible and the password option some afterthought after scrolling down.

Best way we can resolve this is to all just unsubscribe. Last one leaving Strava please turn out the lights

Can we please get rid of the OTC login method, it’s driving me nuts!

Here is what I have to provide to support after I opened a ticket to reset to password login:

Ridiculous!!

Ken

• Link or email address for the account in question
  
• Date of birth saved in the account
  
• Weight saved in account
  
• Do you have a privacy zone on this account? If so, at what address?
  
• What bikes or shoes are listed on your account?
  
• Are you connected to any third-party services or apps like Facebook or Garmin Connect? Please list any that you may be connected to.
  
• What device(s) do you typically record your activities with? Please include the device make and model.

I use also an older iphone to track longer outdoor activities. (Large battery and easier to recharge than iwatch) The new poorly introduced 2factor (which is in fact a 1factor) method does no longer allow me to login on older versions of iPhone. I normally don’t complain but this is for a paying customer more than irritating. Should have either a sms or Authenticator introduced instead of sending a code to the already known/compromised email address. Strava fix this. 

Complete trash. User since 2011 and this kind of behaviour makes me want to take the only action I have available - cancelling my subscription. Only then will they listen and then I won’t care anymore. When I’m up for renewal and this isn’t fixed - .

I’m thankful I haven’t accidentally clicked on this yet. It’s really not a suitable option for some of us and could effectively block access to Strava. My most recent logon was after a crash whilst out for a walk. I can remember my password, what I wouldn’t have been able to do is nip back home 30km, check e-mail, nip 30km back and resume my walk. Not everyone uses e-mail on their phones (or wants to). Let people turn this off.

Add me to the list of annoyed customers. I get having 2Faq to enhance security. But once I verify my device, I shouldn’t have to enter codes every time. And there should be a way to go back. Super annoying for us laptop users.

Je ne reçois pas de code unique, je suis carrément bloqué. Comment puis-je faire ?

Mon compte Google n'est pas associé.

Là, c'est compliqué et je n'ai pas de retour de mes tickets.

Help