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Urgent. Unable to join family plan.

  • February 15, 2025
  • 1 reply
  • 80 views

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Hey,

It's been more  than a week since I submitted a support request and still no response. Why are my currency different and I cant change it. Please help to sort this out.
Id 3227025, Id 3221304

Best answer by Jane

Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub.

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

If you have not done so already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process

 

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1 reply

Jane
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  • Strava Alumni
  • Answer
  • February 18, 2025

Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub.

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

If you have not done so already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process