Speed wrong

[Dalup]

I am a paying user so please don’t answer with “subscribe ….”. I use an iPhone 15 pro max. Everything is updated, Strava app has been re-installed etc.

 Strava doesn’t show the church speed during cycling any more. When I start it takes at least a kilometre until a speed is shown at all. But right after showing it, it freezes for a few minutes. That issue repeats. So I never have the actual speed.  Curiously, the distance is shown correctly. I assume it’s not an gps issue. 
Has anybody a solution?

[Scout · Accepted solution]

Hey @Dalup, 

Thanks for your post. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:

1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application 

Note: You will not lose any data if you do this since all data is stored on the Strava servers.

Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google

If this doesn't resolve your issue, we will need to send this over to our support team to further investigate. 

Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple