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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

huawei watch heart rate

msilveira
Shkhara

Hello,

I have a Huawei watch that synchronizes with strava, but I usually cannot check heart rate in strava. I thought it was because I didn't have a strava subscribtion so, simply, strava wasn't showing me the data. However, I have just started a 1 month free trial, but I still can't see any heart rate info. Does anyone knows if heart rate from huawei can be uploaded to strava?

Thanks a lot, regards

1 ACCEPTED SOLUTION

Jane
Moderator Moderator
Moderator

Hello @msilveira 

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


Jane (she/her)
STRAVA | Community Hub Team

View solution in original post

21 REPLIES 21

Hello,

If you continue to experience this issue, please submit a support ticket and we will investigate further.


Jane (she/her)
STRAVA | Community Hub Team

Have you tried to check the 3 boxes mentioned here under point #3 ?

https://communityhub.strava.com/t5/devices-and-connections/huawei-health-to-strava/td-p/4179