I recently updated my Samsung Galaxy Watch 4 to One UI 5, since then I have issue with getting heart rate when I'm doing exercise (I mostly do running).
Sometimes it only shows a static number from start till end, sometimes it gets only zero, sometimes nothing and nothing will show in my report page on Starava.
It seems they have changed something… because they had some note in the One UI 5 release note about the changing the heart rate algorithm and accuracy, so please take a look at it please.
Solved! Go to Solution.
Thanks for your post and sorry to hear you're also experiencing this issue. Our Team is aware of it and is in the process of investigating. In the meantime, there are couple of things you can try.
If neither of the above work, please submit a support ticket and we can route you to the team that is looking into this.