Hello @VincentFR 

Thanks for posting about this. Sincere apologies, I understand your frustration. 

I've checked on this issue and the Bug Report is still open in our system.  I don't have an estimated time of resolution I can share, but I've brought your concerns to the attention of our Team.  

When I have more information I will share it here.  

Same issue here with Pixel Watch 2.

Sample activity: https://www.strava.com/activities/11062946707. It stopped after 39 minutes. I noticed that FitBit did start auto-tracking the last 54 minutes of my run which is about the time taht is missed in Strava. Do two apps compete with each other?

All looks good during running/cycling but then when synced to the servers only a fraction of the route is tracked. Out of 5 attempts with the Watch only, I lost all gps data for all 5 attempts.

Another example: https://www.strava.com/activities/11133835254

Same issue here. An average of 100mtr per 25 minutes...

Any further news Jane? I'm considering a Pixel watch 2 and Strava sub, and waiting on this to be resolved. 

Are there any updates for this issue? Yesterday I tracked a 1hr 50m / 24mi bike activity and my Pixel Watch 2 tracked 0 distance. Incredibly frustrating.

No update to fix this sadly

Yeah, it's frustrating and I think people blame Strava for this which isn't good for your app's reputation. However, I had the same issues with Fitbit on Pixel 2. The app correctly tracked duration and distance, but the actual track data was lost or stopped after a few minutes.

For Fitbit this is fixed since a while on my Pixel 2. I haven't tested on Strava given the frustration for which you expressed your understanding. 🙂 So to remove the blame on Strava, your engineer could quickly repro this and then test with the newest build of the Pixel 2 watch that's available? I guess Google is keen on working with you to remove issues of the world's top runners app on Pixel 2? Contact Google developer relations?

Same issue which just started happening after using Strava on Pixel Watch 2 for 8 months.

Hello Vincent

There is an easy workaround I explained it here :
https://communityhub.strava.com/t5/devices-and-connections/google-pixel-watch-2-sync-issue-from-watch-to-phone-app/m-p/36845#M3259
Short version, if the ride or run is recorded in Fitbit bit but is incorrectly synced to Strava, in my (ok limited) experience it is beacuse th sync is done VERY quickly, and sometimes TOO quickly (so, I'm no developper, but it's not impossible that the problem is on Google/Fitbit side and not on Strava side)

With my Pixel Pro 8 and Google Watch 2, Strava is synced Before Fitbit....(funny no ?)

If a problem occurs, use the free service : https://www.fittostrava.com/

1- check with https://www.fittostrava.com/ that the ride/run is well recorded in Fitbit. If it's not.. well you're **bleep**ed, if it is... go to point 2
2- delete the incomplete sync in Strava
3-Click on "export to Strava" in https://www.fittostrava.com/

Note : I am a paid Strava user but i don't use the Strava app on the watch, just the default recorder
Hope it helps

Luc

Pretty sure this is a Fitbit issue because it only occurs with their app, not the Strava one. I always know when it's going to happen because when I hit the end exercise button I don't get an immediate response. Like it's taking it's time to process the data...it just hangs. Fitbit have acknowledged this is a problem and say they can't give a timeframe on a fix. They even replaced my Pixel Watch with a new one and the problem carried on happening. Despite selling a defective product they won't offer a refund...very poor!

Hello ​@VincentFR and everyone else - our engineering team is no longer able to reproduce the issue across any new activities. Therefore, we are resolving this Known Issue. If you come across any more issues with new activities, please let us know here! Thank you!