1 ACCEPTED SOLUTION
👋 Hi All!
Thanks for your posts and sorry for any troubles with your Samsung devices.
Please go through the following steps to see if this resolves your issues:
If this fails to push over the pending uploads then the app will need to be uninstalled/reinstalled and the activities will be lost as they are unable to be manually extracted from the device
If our activity has GPS data on it, you can download a GPX of the activity using the following instructions:
1. Go down to Exercise on Your Samsung Health app
2. Select "View history"
3. Scroll down and select the missing activity in question
4. Once you are on that activity's overview page you will go to the 3 dots in the upper right corner and select "Export as GPX file". Once the GPX file is downloaded you can then upload it manually to your account on the Strava website.
1. Go down to Exercise on Your Samsung Health app
2. Select "View history"
3. Scroll down and select the missing activity in question
4. Once you are on that activity's overview page you will go to the 3 dots in the upper right corner and select "Export as GPX file". Once the GPX file is downloaded you can then upload it manually to your account on the Strava website.
Please note that since this is just a GPX file. The only data it will include are GPS points and timestamps, so if you had heart rate data on the activity in Samsung Health, that will not be included in the file, unfortunately. You can manually upload your activity's GPX file here: strava.com/upload/select.
If you have any further questions or issues, please submit a support ticket and our support team will be able to assist you.
Cheers,
Scout (she/her)
STRAVA | Community Hub Team
👋 Hi All!
Thanks for your posts and sorry for any troubles with your Samsung devices.
Please go through the following steps to see if this resolves your issues:
- Ensure that your Watch and Strava app on the watch are up to date
- Restart your Watch, and your phone, if attempting to sync through bluetooth
- Make sure your phone and watch have more than 25 percent battery life.
- Make sure your watch does not have any modes on that restrict syncing:
First, make sure your watch doesn't have Power saving, Airplane mode, or Watch only mode turned on. These modes restrict features that are required to sync data.
Here's how to turn off these different settings:
- Power saving mode: Swipe down from the top of the screen, and then tap the Power saving icon - it looks like a battery. Then, make sure the watch does not have a Power saving mode turned on.
- Airplane mode: Swipe down from the top of the screen, and then swipe to and tap the Airplane icon.
- Watch only mode: From Settings, swipe to and tap Battery, then tap Power mode, and then choose Standard. On the Galaxy Watch, press and hold the Power key to turn off the watch, and then press and hold the Power key again to turn it back on. - Make sure your phone and watch are connected through Bluetooth or your watch is connected to a strong wifi signal.
If this fails to push over the pending uploads then the app will need to be uninstalled/reinstalled and the activities will be lost as they are unable to be manually extracted from the device
If our activity has GPS data on it, you can download a GPX of the activity using the following instructions:
1. Go down to Exercise on Your Samsung Health app
2. Select "View history"
3. Scroll down and select the missing activity in question
4. Once you are on that activity's overview page you will go to the 3 dots in the upper right corner and select "Export as GPX file". Once the GPX file is downloaded you can then upload it manually to your account on the Strava website.
1. Go down to Exercise on Your Samsung Health app
2. Select "View history"
3. Scroll down and select the missing activity in question
4. Once you are on that activity's overview page you will go to the 3 dots in the upper right corner and select "Export as GPX file". Once the GPX file is downloaded you can then upload it manually to your account on the Strava website.
Please note that since this is just a GPX file. The only data it will include are GPS points and timestamps, so if you had heart rate data on the activity in Samsung Health, that will not be included in the file, unfortunately. You can manually upload your activity's GPX file here: strava.com/upload/select.
If you have any further questions or issues, please submit a support ticket and our support team will be able to assist you.
Cheers,
Scout (she/her)
STRAVA | Community Hub Team
First, make sure your watch doesn't have Power saving, Airplane mode, or Watch only mode turned on. These modes restrict features that are required to sync data.
Here's how to turn off these different settings:
- Power saving mode: Swipe down from the top of the screen, and then tap the Power saving icon - it looks like a battery. Then, make sure the watch does not have a Power saving mode turned on.
- Airplane mode: Swipe down from the top of the screen, and then swipe to and tap the Airplane icon.
- Watch only mode: From Settings, swipe to and tap Battery, then tap Power mode, and then choose Standard. On the Galaxy Watch, press and hold the Power key to turn off the watch, and then press and hold the Power key again to turn it back on.