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New device won’t load old data.

Podgey
Mt. Kenya

Can somebody please point me in the right direction. I’ve been using the app for a couple years and the old phone died. I’ve loaded the app on the new phone, had to change a password for the account because I had forgotten the old. No saved data is showing it looks like a new account and restore purchase button comes up with an error message. I have entered multiple requests for assistance and received no reply. My subscription is still active.

can anyone suggest a possible solution to this? It would be much appreciated cheers

1 REPLY 1

Podgey
Mt. Kenya

Not getting any help here and after initial reply from Hans @ customer service nothing since. Once my yearly subscription runs out will not be renewing. Shame about losing that data.