Strava Community Hub

xRuby · ‎04-02-2024

Sync of walk between Galaxy Watch 4 (Wear OS) and Samsung S21 failed. Fresh installs on both the phone and watch.

Scout · ‎04-11-2024

Hi All 👋!
Thanks for your patience and sorry about the issues.

You can try the steps @TheFostah noted which resolved the issue without losing any data:

Open Strava on watch, sign out, and sign back in and it should ask you to grant it permission again.

If this doesn't work for you, our team has pushed a fix and you will need to do the following:

1. delete the Strava application from your watch
2. Power your device off for 10 seconds
3. turn your watch back on and reinstall the Strava application (v1.39).

Unfortunately, this will discard any pending activities that have not yet synced to your account but will remove the error and new activities should sync over again. If you have issues after doing the above, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com. Please direct your email to the attention of Jimi.

Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

Taitou · ‎04-07-2024

Same issue today, Pixel Watch 2. Please post a solution soon!

Taitou · ‎04-09-2024

Mine synced the next day - I didn't change anything to fix it though.

pizco13 · ‎04-07-2024

It just happened. Galaxy Watch 5 Pro with Galasxy S22. It wont sync and says "Parameter specified a non-null is null: method m9.e.apply, parameter apiErrors".

chihhaochang · ‎04-06-2024

This just happened to me today. Samsung Galaxy Watch 4 paired with Sony Xperia 1 ii.

chihhaochang · ‎04-07-2024

My issue resolved after a few hours of additional updates and rebooting.

vinayn · ‎04-06-2024

Any update yet?

Tomglanz · ‎04-06-2024

Same issue, s23 and galaxy watch 5

deanMKD · ‎04-07-2024

Same issue on my Tikwatch 3 Pro Ultra GPS. This issue persist after last update i think. WearOS 3.5.

" Parameter specified as non-null is null: method ub.d,apply, parameter apiErrors"

broshwag · ‎04-06-2024

This has been happening to me since last weekend. Sometimes it will magically sync, but it's very infuriating as we are paying for this app. I have a Galaxy 6 watch and Samsung S23.

CrankAdam · ‎04-06-2024

Same issue with Pixel watch and I need to upload run for a virtual 5k.

Strava Community Hub

(RESOLVED) Error message (non-null is null) when attempting to sync activities on Wear OS app

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