04-02-2024 02:47 PM - last edited on 04-15-2024 01:16 PM by Scout
Sync of walk between Galaxy Watch 4 (Wear OS) and Samsung S21 failed. Fresh installs on both the phone and watch.
Solved! Go to Solution.
04-11-2024 09:10 AM - edited 04-24-2024 08:08 AM
Hi All 👋!
Thanks for your patience and sorry about the issues.
You can try the steps @TheFostah noted which resolved the issue without losing any data:
Open Strava on watch, sign out, and sign back in and it should ask you to grant it permission again.
If this doesn't work for you, our team has pushed a fix and you will need to do the following:
1. delete the Strava application from your watch
2. Power your device off for 10 seconds
3. turn your watch back on and reinstall the Strava application (v1.39).
Unfortunately, this will discard any pending activities that have not yet synced to your account but will remove the error and new activities should sync over again. If you have issues after doing the above, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com. Please direct your email to the attention of Jimi.
04-08-2024 04:00 PM
Smart Watch Classic 4 not working with Samsung A54.
Damm
04-09-2024 11:03 AM
Hier hetzelfde probleem!
04-08-2024 01:11 PM
As others have said, it eventually syncs the next day, sometimes hours after the activity. Hopefully we get a real fix soon. With the current instructions that you provided, will uninstalling/reinstalling the app on our watch cause past activities to be erased? Or will only activities that have not been synced get erased?
04-08-2024 01:06 PM
This is still not sorted. I'm still having problems after a week
04-08-2024 11:04 AM
Same issue as rest; Galaxy watch 5 / Samsung S21 Ultra. Also noticed that it synced approx half a day later. Suggested steps by mod haven't worked :(. Fingers crossed for a fix soon !
04-08-2024 10:42 AM
Issue was fixed via the suggested option (turning on and off both smartphone and watch) but had the same issue with my next run.
Also, as the app on the watch tries to sunc continuously, it is draining the battery life.
Please provide a sustainable solution.
04-09-2024 04:20 PM
Same issue with Galaxy Watch 4 and Samsung Note 10+. Samsung pushed an update on the Galaxy watch a few weeks ago, and ever since then, it's like the Strava app is absolutely unable to sync. How hard can it be to sync data between a phone and a watch?? I'm paying premium membership for what here?
04-07-2024 09:00 PM
Hi All,
Sorry for the continued trouble. Our team has noted that the following may resolve the issue; please give this a try:
If this fails to push over the pending uploads then the app will need to be uninstalled/reinstalled and the activities will be lost as they are unable to be manually extracted from the device.
04-10-2024 01:09 PM
Hello,
Power mode / airplane mode / watch only mode were not activated.
Power % was over 25 for both watch and phone.
Both watch and phone are updated, in fact there were no issues before the latest Samsung update to the Galaxy 4.
I rebooted both phone and watch, and I even uninstalled both apps.
The problem persisted. Last bike run only synced on its own after 4 hours - completely random. I've lost two activities in the past week because they would just not sync.
04-09-2024 11:01 AM
Dit is geen oplossing. Nu al dagen problemen. Het is niet meer leuk. Ben mooie activiteiten kwijt. Teleurgesteld in Strava!
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