10-10-2023
07:02 PM
- last edited on
10-13-2023
07:18 AM
by
Jane
Hello, I am using Samsung Galaxy watch (B62B) (Model No. SM-R800) for syncing my Strava activity. It was working almost fine till yesterday until I encountered issue on syncing my morning run from Strava to Strava servers through watch. Little did I realise at that time that it can be something to do with watch.samsung.strava being down and did multiple things to fix and now have landed up in difficult situation. Looking for some assistance now.
Issues:
1. Not being able to sync activities. Getting error: “Sync failed (42)” and sometimes “Sync failed (99)”
2. On reading internet, one of articles suggested going to Strava site and unlinking watch. Did that
3. Now while, Strava site doesn’t know that my watch exists as I unlinked it, the app on my watch is still linked to account and there is no logout option!!! It opens up as before without prompting me to enter 4 digit new code to link again.
4. Now if I try to sync activity, I get “Sync failed (7)”
With all this story, all I am looking for is how to logout Strava app on Samsung Galaxy watch?
I don’t want to uninstall and reinstall again as that will erase the unsynced activity and I don’t want to lose them.
Solved! Go to Solution.
10-13-2023 07:23 AM - edited 10-13-2023 07:27 AM
Hello,
I'm happy to confirm that this issue has been resolved and the Samsung watches should work as expected with Strava. If you are still having issues, we ask that you submit a support ticket, and someone from Strava Support will be happy to work with you to troubleshoot.
Sincere apologies for the inconvenience and we want to sincerely thank you all for your patience.
Again, if you continue to have any issues with this, please submit a support ticket so we can help you out.
10-12-2023 10:51 PM
Thanks Jane and Scott for your replies. I can see that the link is backup and running.
I’ve just added one question to Jane’s yesterday’s post and will close this thread once I get reply.
Thanks again.
10-12-2023 11:52 PM
Thx, it is working now.
10-12-2023 09:58 PM
It works again!! Yeah!🥳
10-12-2023 09:51 PM
I have now been able to connect. Yay.
10-12-2023 03:18 PM
Hello everyone! I have the same problem, it's impossible to sync galaxy watch 2 with Android app strava, the app show me error 42 or error 99.
And the battery goes down in one day...
I hope you solve this problem quickly!
best regard!
10-12-2023 05:27 AM
Hello!
Thanks to everyone who has posted and sincere apologies for the continued issue. We are working with Samsung to investigate, but at this time we don't have an estimated time of resolution.
In the meantime, we recommend recording your activities with the native Samsung Health App on your watch, and syncing those activities to Strava. Instructions for connecting Samsung Health to Strava are here. Please note that only activities recorded with GPS data will sync to Strava.
We appreciate your continued patience with this and we will post updates here when we know more.
10-13-2023 01:00 AM
Hi Jane,
Hopefully sync will now work, I uninstalled and installed strava on my watch to try and fix the issue so I lost a few activities. I now notice the bevel wheel on samsung watches is no longer working on latest strava for samsung?
10-12-2023 10:52 PM
Hi Jane, thank you for your reply. I can see the service is back up and running.
Just on this message of yours, unless I am missing something I don’t see any option of connecting Samsung Health to Strava on my iOS iPhone. Or there is some hidden setting that I have not discovered? 🤔😊
10-13-2023 12:36 AM
I also can't link my Samsung health to strava on my iphone. When I try to connect this morning, this is the message I receive.
10-12-2023 04:57 PM
Hi Jane, any updates please?
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