Devices and Connections
Tracking your progress and reaching your goals, one activity at a time. Whether it's troubleshooting an existing device or looking into purchasing something new, find the insight you need from athletes just like you.
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Forum Posts

Resolved! Zwift ride video clip upload

Hi,Has anyone had issues as regards playback of Zwift ride video clips on Strava? Video clips are meant to be 15 seconds long but mine gets to around 3 seconds and just repeats in a loop Thanks

Gbrown by Mt. Kenya
  • 2 replies
  • 0 kudos

Resolved! Strava to Apple Health missing HR data

I've recently started riding outdoors again instead of using Zwift. My usual Zwift activities are written to Strava and then synced to apple health with no issues. I get full HR data and that then gets written in to Athlytic for load and training sco...

martinS1 by Mt. Kenya
  • 1 replies
  • 0 kudos

Resolved! Synchronization Issue with Technogym/MyWellness

A gym I am using has Technogym equipment (Bike & Rowing) - I have connected the Strava & Technogym/MyWellness accounts in the respective apps, but the synchronization does not seem to fully work:- Bike rides (that I tracked with my bike computer and ...

Resolved! Strava not syncing map from Zepp

Activities are being uploaded as treadmill, eventhough I am choosing outdoor walk on the watch itself. After deleting the treadmill tag in Strava I still do not see the map. The Zepp application shows the map correctly, it looks like the GPS on the w...

Agata by Mt. Kenya
  • 3 replies
  • 1 kudos

Resolved! Random Apple Fitness+ workouts don’t sync

Randomly my Apple Fitness+ workouts don’t sync to Strava. This morning my walk did sync but my afternoon cycle class did not. Wednesday my walk did not sync but my cycle class did. I have toggled the settings between Strava and the Health settings bu...

Apple Watch not syncing with iPhone

I start my activity with my iPhone but won’t activate my Apple Watch for heart rate or any data.i need to start another activity on my watch itself making two active recorded. Any ideas how this can be resolved?

Apex by Mt. Kenya
  • 2 replies
  • 0 kudos

Apple Watch not syncing date to iPhone app

Hi,I ran 15k today and recorded it using my Apple Watch. At the end of the run I clicked finish and when I check my phone the run has not been uploaded. I have forced closed both the app on my watch and also my phone and it still does not pull throug...

Luke914 by Mt. Kenya
  • 1 replies
  • 0 kudos

Resolved! Is there a processing error again?

I’ve uploaded a run 40 mins ago and the app is still saying processing. I’ve read a few posts about this and tried all the steps with no luck. Hoping it’s just Strava being slow as it was a PB run. Anyone else having the issue ? 

Newch by Mt. Kenya
  • 3 replies
  • 0 kudos


Hi, when I import an activity from Apple 'health' into strava my route or maps are not importing. These are originally recorded in the workout app of Apple Watch Ultra. Just the basic info such as distance / time / duration etc is coming across fine,...

MarkCribb by Mt. Kenya
  • 10 replies
  • 19 kudos

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