(RESOLVED) View Analysis Broken

[MarkColbourne]

I can’t seem to view mine or any of my clients ‘view analysis’ button but it worked until last week ? 

Any help is much appreciated? 

[Scout · Accepted solution]

👋 Hello, 

Thanks to everyone who posted about this. Our team found the issue and it has now been fixed. Please upgrade to the most updated version of the app and let me know if you still have any issues:

Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google
 
Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple

Thanks for your patience!

[OliB1]

Also having this issue, started at some point this week. Tried clearing App storage and cache. Cant see any heart rate data on my activities or others or the view analysis button

On Android and the App is up to date

[kjespinosa]

Same here. I have the same problem

[Scout]

Hey @kjespinosa, 
Sorry for the trouble. If you still having this issue after updating your app please submit a support ticket (or send an email directly to support@strava.zendesk.com) so our support team can take a look at your account. Please include a screen recording of what you are seeing when selectingView Analysis along with the device you are using, as well as the version, and our team will further assist you. 

[Scout]

Update from support: For initial troubleshooting, please update your app to the most recent version...
 
Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google
 
Apple App Store:
Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple
 
If you are still experiencing this issue after updating your app please submit a support ticket (or send an email directly to support@strava.zendesk.com) Please include a screen recording of what you are seeing when selecting View Analysis and our support team will further assist you. 

[kjespinosa]

I'm experiencing the same. 

[Scout]

Hey @MarkColbourne, 
We're going to send this over to our Support team so they can take a look at your request.
If you have a similar question please submit a support ticket and we will investigate further.

[Santibello]

I have the same Issue , could you confirm what happened and how can I solve it 

thanks 

[Vm1981]

I have the same issue. Created a post today and quite a few people seem to be facing the same one as well.