Strava heart rate data problem

[MatijaLipovz]

Okay so ive had a problem for a long time with my heart rate data not showing on my posts altough everything is connected proprerly. And even on my garmin connect data is shown but on strava its not and ive checked my privacy setting and everything seem to be public so i dont know what could be wrong. If you got any suggestions please leave them in comments. Thank you.

[Jon]

I have the problem that my segments and heartrate are suddenly not showing on my PC even though they do on my Apple iPhone, iPad and Apple Watch 7 (which I use to record my activities). My PC shows the overall route, time, weather etc but I see a blue circle on heartrate and segments whenever I try to enter the Analysis on the PC. I can see these completely on the Apple appliances. This problem statrted about two weeks ago.

I have reinstalled Strava on all my Apple Appliances without luck. My date of birth is correctly entered.

[Jane]

Hello @Chris198781 and @vinceortega 

Thanks to you both for posting and sorry to hear the heart rate data still isn't working for you.  I'm going to ask you each to  please submit a support ticket and our support team will work work directly with you to investigate further.

[Jane · Accepted solution]

Hello @MatijaLipovz 

Thanks for posting about this.  

Can you check to see if you have granted Strava consent to process and store your health-related data which includes heart rate data. If you'd like Strava to collect and process health data for future activities you can change your permission settings before your next upload. Unfortunately, our team won't be able to add health-related data back to any activities uploaded while Strava did not have permission to store this data.

Please check and adjust those settings and let me know if that solves the problem.  

[Tacoman]

There is no more "data permissions" what now?

[bubleman_2]

Hello Jane, I am having a bit of an issue actually enabling that issue. I click on the green button allow access, the page reloads and it just doesnt enable the option. I tried this on multiple browsers and I still can't get it on... What do I do?

[Willlll]

It still hasn’t worked for me

[Shmuelf]

Hi I have accepted stravas permission settings and it still doesn't upload my heart rate 

[David1321]

Hi,

I've had a similar problem.  I just finished a run and it shows a heart rate of 64 for my entire run.  Obviously this isn't accurate, and when I looked at Strava mid-run it even showed my heart rate accurately, but when I finished the run it showed a perfectly flat heart rate.  I'm not a cyborg, so this seems most likely to be a software glitch.  

Help??

[UnicodeMonk]

I had this issue, but it was solved by having a birthdate over 16 y/o