Strava not receiving power data from Zepp with automatic sync

[Damian23]

Hi team,

I have my power measurement connected to the Zepp app. With automatic synchronization power data is not imported in Strava. However, if I export the .TCX file (with .GPX power data is also not imported) and add the activity manually the power data imports correctly.

Can you solve this issue?

Thanks a lot.

[Jane · Accepted solution]

Hi @Damian23 

Thanks for posting about this. It sounds like Zepp is not including power data in the files they are syncing to your Strava account. I'm not sure why this would be happening - I would recommend reaching out to Zepp Support as it's possible this is being caused by a setting on your Zepp account:

https://www.zepp.com/contact-us

If Zepp can't help, please submit a support ticket to Strava Support and a Support Specialist will be able to examine the files being synced in automatically from Zepp and troubleshoot in more detail.