Strava segments not showing on Garmin

[Johansoderblom]

I changed from Garmin Fenix 5X to 7X recently and the Strava segments that I have stared are not appearing during my runs. I have looked through all the settings and contacted Garmin who cannot find a solution and are out of ideas. Could it be a Strava problem? The segments are saved on my watch, they just don’t appear during my runs.

[Scout · Accepted solution]

Hey @Johansoderblom, 
Thanks for your post. I'm not sure if this is an issue on our side, however, if you are still having issues, please submit a support ticket.  Our team can take a closer look at your account and see if this is something our our side. 

[Johansoderblom]

Thanks, Garmin support managed to help after several re-installations and we are not really sure what made it work eventually but for some reason it suddenly just started working.

[Bpflueger]

I also just went from a Fenix 5 to a Fenix 7 and no longer have live segments. I’ve done everything I’ve read I should do. Nothing works. May i ask what they had you do that made it eventually work for you? Thanks!

[Johansoderblom]

Unfortunately I don't know what worked in the ended, I did several things and suddenly it just started working from one run to the next. It's probably best that you contact the Garmin support, if this is a recuring problemn they might have solved it by now. 
But this is what they had me do:
- Reconnect Garmin and Strava https://support.garmin.com/en-US/?faq=4uYoMd5zEt22rg0iehnro9&identifier=722070755&searchQuery=strava...

- Reconnect Strava and blutooth (I got the instructions in Swedish and it was called "Bluetooth omparkoppling")

- Reconnect from the other end (not only from Garmin towards Strava but also the Strava to Garmin, can't find the instruction for it though).

[Bpflueger]

thank you for your response and insight. I’ll check that link and go from there. I did have a chat going with Garmin but got disconnected. Oh well. Thanks again!

[Jan_Mantau]

If the segments are saved on your Garmin watch how should this be a Strava problem?

[Johansoderblom]

Not sure, but the Garmin support said that this could be a Strava issue and that they could not help me.