cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

The Hub is now in read-only mode as we make improvements to the Hub experience. More information is available here.

This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Active subscription is linked to the wrong user

FinnHaug
Mt. Kenya

I was a bit too fast re-activating my subscription. It's now linked to my old account (the one I'm logged on with here). I need to move it to my active account. How can I do this?

1 ACCEPTED SOLUTION

Jane
Moderator Moderator
Moderator

Hello @FinnHaug 

Thanks for posting about this. I've escalated your post to Strava Support. A Support Analyst will get in touch and help you resolve this.


Jane (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Jane
Moderator Moderator
Moderator

Hello @FinnHaug 

Thanks for posting about this. I've escalated your post to Strava Support. A Support Analyst will get in touch and help you resolve this.


Jane (she/her)
STRAVA | Community Hub Team