Apple Watch Series 9

[Vickimh79]

Hi - I cannot start my strava from my watch, it says log in on the app when I press it on my watch? I have tried the suggestions re privacy settings etc? Can anyone help please?

[Scout · Accepted solution]

Hey @Vickimh79, 
Thanks for your post and sorry for the delay.  Can you please reinstall the Strava app from your Apple Watch?

 
Please follow these steps:

1. Log out of the Strava mobile app on your iPhone.
2. Use the Watch app located on your iPhone to force an uninstall of the Strava Watch app. Note that it may take some time for the app to be fully uninstalled from the Watch face.
3. Confirm the app has been uninstalled from the Watch.
4. Uninstall the Strava app from your iPhone. *Please make sure not to delete your Health data as we now only sync the last 30 days to the Health app
5. Force close all apps on the iPhone.
6. Restart the Watch and iPhone.
7. Download and install the Strava app on the iPhone.
8. Confirm you are logged into the Strava app.
9. Confirm the Strava app has been installed on the Apple Watch.
10. Unlock the display on the iPhone and load the Strava Apple Watch app.
11. Watch for and approve prompts on both devices.

If you have issues after doing the above, please submit a support ticket and our support team will be able to further assist you.