Cancellation for incorrect payment

[CarlosC]

Good afternoon, I cancelled my auto subscription for the student plan a few months ago. The regulations say that we have to request a refund within 7 days (I have put 2 tickets in the last week with no replies as it went through on the 19th and is now the 25th) , I need a refund for the amount on my card account, could you please refund it? I'm not sure why it went through as I had already cancelled, but not just that it charged me through at full price rather than student discount which is even weirder. Thank you

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[Scout · Accepted solution]

Hey @CarlosC, 
Thanks for your post. Unfortunately, we are currently unable to support these types of requests through our Community Hub. I see that you have submitted a support ticket with us, #2943372. Someone from our support team will get back to you as quickly as possible.

Thank you for your patience!

[CarlosC]

Yes thank you that's the ticket, do you know when it will go through?