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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Gravel heatmap shows only routes from races?

victoo
Mt. Kenya

Gravel heatmap it is not working properly. IMO it shows only gravel rides sets as a RACE. Why?
I live in gravel area, but on heatmap is shows only routes of two local gravel races. 

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

UPDATE FROM SUPPORT: 
Note: this is regarding Global Heatmaps opposed to Personal Heatmaps.
 
There are several reasons that there may not be data showing in the heatmap area you specified, most of them are related to user privacy. A certain amount of public data from several users is needed to allow our heatmap to show any heat in an area. Please see our Help Center article on the global heatmap for more information.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

2 REPLIES 2

Scout
Moderator Moderator
Moderator

UPDATE FROM SUPPORT: 
Note: this is regarding Global Heatmaps opposed to Personal Heatmaps.
 
There are several reasons that there may not be data showing in the heatmap area you specified, most of them are related to user privacy. A certain amount of public data from several users is needed to allow our heatmap to show any heat in an area. Please see our Help Center article on the global heatmap for more information.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Bryant
Moderator Moderator
Moderator

Hey @victoo

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


KBryant24
STRAVA | Community Hub Team

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