HELP! Actual Distance and Pace no longer displayed on iWatch, iPhone, and Web: All Zero's!

[JimL-G]

HELP! I changed some setting(s) in Strava, and now instead of my actual Distance and Pace showing, I see  0.00 and 0S/mi. I use the Strava app on my iWatch and my iPhone. When I start Strava on my watch to record my run, it stays at all zeros for average pace and miles during the run and when I finish. It appears that these are being recorded, simply not displaying on my iWatch, iPhone app, or Strava's website. I've attached screenshots showing what I am seeing on my dashboard now and earlier before I changed the settings (security? privacy?). I'd like to see my pace and distance while I am running, as well as on my dashboard after my run. I compared my settings with my wife's settings on all of our devices and they all seem to match, and her dashboard displays correctly with what we both prefer to see shown.

What I see now after a run with 0 miles and 0s/mi pace:

I see Time, Elevation Gain, and Max Elevation now, not Distance, Pace, and Time:

The week of Sept 18-24 shows what I want to revert back to:

This is what I'd like to revert back to showing Distance, Pace, and Time displayed (and recorded?)

Any ideas what setting(s) I need to change on my iWatch, iPhone, and/or online on the Strava site?

[Scout]

Hey @Dusty_Bottles & @Arni_Banone, 
Thanks for your posts. Please check that you've granted Strava and Health all the intended settings...
 
Open your phone's Settings > Health > Data Access & Devices > every toggle here should be ON and GREEN including under 'allow strava to write' and under 'allow strava to read'
 
Open your phone's Settings > Strava > Location = ALWAYS and Motion & Fitness = ON

On your watch: Settings > Privacy & Security > Location Services. Make sure that Location Services is turned on. Scroll down, then tap System Services. Make sure that Motion Calibration & Distance is turned on.

If the above setting are as needed, please try the following: 
Please reinstall the Strava app from your Apple Watch by following these steps: 

1. Log out of the Strava mobile app on your iPhone.
2. Use the Watch app located on your iPhone to force an uninstall of the Strava Watch app. Note that it may take some time for the app to be fully uninstalled from the Watch face.
3. Confirm the app has been uninstalled from the Watch.
4. Uninstall the Strava app from your iPhone. *Please make sure not to delete your Health data as we now only sync the last 30 days to the Health app
5. Force close all apps on the iPhone.
6. Restart the Watch and iPhone.
7. Download and install the Strava app on the iPhone.
8. Confirm you are logged into the Strava app.
9. Confirm the Strava app has been installed on the Apple Watch.
10. Unlock the display on the iPhone and load the Strava Apple Watch app.
11. Watch for and approve prompts on both devices.

If you still have issues after doing the above, please submit a support ticket and we will investigate further.

[Scout · Accepted solution]

Hey @JimL-G, 
Thanks for your post. I see that you have submitted a support ticket with us (ticket #2735202). Our team has received your email and will get back to you as quickly as possible. Thank you for your patience. 

If you have a similar question please submit a support ticket and we will investigate further.

[Dusty_Bottles]

This is also happening to me.  How can we resolve this @Scout 

[Arni_Banone]

Hello,

I have got the same problem with an Apple Watch 5 connected to iPhone 15 Pro.

GPS data seems to be logged, because the kilometers and paces are shown in the logging, but during my run, both pace and distance are shown as zeros.

The post above was marked as a solution, but I cannot find how to fix it.

Thanks in advance.