[KNOWN ISSUE] Activity Grouping sometimes doesn't work

[Rickske1987]

Since a couple weeks/ months the feedback doesn't show I rode together with other strava users. I haven't changed any settings. It worked woth those users in the past. Any idea what I can do? Adding/ inviting to the ride doesn't be the answer. That will add up the km's to my totale which is not gooed.

Thanks in avance.

Regards,

Rick

[Jane · Accepted solution]

Hello @Rickske1987 

Thanks for your post.

Our team is actively investigating an issue with grouping. Unfortunately, until the issue is resolved you may not see consistent group matching.
 
If you have any activities you would like corrected, you can submit a support ticket and our someone from our Support Team may be able to manually group the activities.

If you submit a ticket, please include the link to both your activity as well as an activity you're expecting it to be grouped to.
 
The links should look like this:
http://www.strava.com/activities/186108431
 
For help finding the correct link, please review the information in this help article: How to Link to an Activity, Segment, Profile, or Club
 
We appreciate your patience while we work on resolving this issue.