Hello @PaulJH792 

Thanks for posting about this.  Is this still happening?  Please let me know.

Yes it is Jane, checked just now, and this has been the same for nearly 2 weeks now. I cannot access any of my circa 100 saved routes - so frustrating given I pay a premium subscription.  

Can you help or point me to a tech team that can?

Thanks,

Paul

Hi @PaulJH792 

Sorry to hear that's an ongoing problem.  I'm going to escalate this post to our Support Team so someone can work directly with you to troubleshoot.  Please sit tight and you will be hearing from someone soon.

Thanks for your patience.

Hi Jane

i am having the same problem from my iPad. I cannot see my saved routes. Interestingly I can see them on the app on my phone but not the ipad

Brocklebec

Hi Jane, I am having exactly the same problem. Cannot view saved routes, Strava states I am offline when I am not. Please help

Oh no, me too, I have a big saved route ride planned tomorrow too. Please help😩

I have the same problem - get this screen Even though im not offline

I'm having the same issue. The saved routes view is telling me I'm offline, but I am online.

Nevermind, it seems to be working now

It’s working back to normal now , after a coupe hours - strange - phew.

Same with me. Must have been a glitch. Thank goodness it’s back!

This problem began for me a few days ago. Has there been any progress on a solution? Thanks.

Any resolution on this? I have had this issue for several days. Thanks.

I have discovered a "single-use" work-around for this problem (definitely not a solution). From the online version of Strava, I copied the link to my route on my laptop and pasted it into a text to myself. I could open the route in the app on my phone, download it for offline use (or start it), and see all of the route details. However, it would not "save" the route when I closed it, even though I downloaded it (I needed to open the route from the text again). So, as long as the route is opened from the text and remains open, it functions normally. 

I hope that helps some of you for now as well, and I hope for a resolution to the actual problem 🙂

Thanks for the response I will remember that for the future ad it appears to be working on my ipad  now

I have the same issue

Resolved

Delete the app.  Re-upload it from the store.  Resolved it for me.  It was a software code update that caused it. Once you refresh the code, all our routes and app functionality returns.  Strange.

Delete the app.  Re-upload it from the store.  Resolved it for me.  It was a software code update that caused it. Once you refresh the code, all our routes and app functionality returns.  Strange.

a few of us had the same issue resolved by deleting and reloading the app

Thanks that has worked 👍

I am also having this problem

This is still an issue on iOS with the latest release as of 12/23/23. Deleting and reinstalling the app does solve the issue.

Hello all,

Thanks to everyone who suggested deleting and reloading the app. I was holding that as a last resort but finally did it. I was pleasantly surprised BOTH that it solved the issue AND that when I reopened the reinstalled app, everything was there as if nothing happened. Working great now. 

Cheers!!

Ok

thanks