Maps offline

[PaulJH792]

 

Hey folks, I can no longer access my routes from my mobile devices… I get an error message that I’m offline and IM NOT!  anyone else seen this?  All the map graphics have urned off too

[Jane · Accepted solution]

Hi @PaulJH792 

Sorry to hear that's an ongoing problem.  I'm going to escalate this post to our Support Team so someone can work directly with you to troubleshoot.  Please sit tight and you will be hearing from someone soon.

Thanks for your patience.

[Jane]

Hello @PaulJH792 

Thanks for posting about this.  Is this still happening?  Please let me know.

[PaulJH792]

Yes it is Jane, checked just now, and this has been the same for nearly 2 weeks now. I cannot access any of my circa 100 saved routes - so frustrating given I pay a premium subscription.  

Can you help or point me to a tech team that can?

Thanks,

Paul