not replying to my email

[shaunihibbert]

hi, i sent an email 2 days ago, about mischarging me for a free trial, i haven’t had a reply for a refund for the £55. ticket number-3033170

[Scout · Accepted solution]

Hey @shaunihibbert, 
Thanks for reaching out. I took a look at your support ticket and this was marked as solved after an auto reply was sent by our system.

Our support team will need to further assist you with this inquiry. I have escalated this over to our support team and they will get back to you as quickly as possible. Thank you for your patience!