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"Matched rides" feature not working.

GH
Mt. Kenya

This feature did not work yesterday on a ride, on exactly the same route that I have done frequently before. 

Any suggestions for resolving the problem

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @GH
Thanks for your post and sorry for the trouble. Unfortunately, we are currently unable to support these types of requests through our Community Hub.  Please submit a support ticket and include a link to the activity that isn't matching as well as a link to the activity it should match to. This will allow our support team to investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Scout
Moderator Moderator
Moderator

Hey @GH
Thanks for your post and sorry for the trouble. Unfortunately, we are currently unable to support these types of requests through our Community Hub.  Please submit a support ticket and include a link to the activity that isn't matching as well as a link to the activity it should match to. This will allow our support team to investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team