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(RESOLVED) Unable to create Club Event / Strava routes will not upload to New Club Event


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Hi. Why will Club Events now not save if I include a Strava route?  If I don't include the route, the event will save and the club members are notified by e-mail. I have been creating routes and including them in Club Events in Strava for the last 4 months without any problem. What's changed?

Best answer by Scout

Hello!
Our team has partially resolved this issue. You should now be able to create events, with routes, on the web.

They are still working on the issue on iOS. If you are having issues on IOS, please try posting your events via the website until this is fully resolved. 

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18 replies

Scout
Community Manager
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  • Community Manager
  • 1398 replies
  • July 14, 2024

Hey @SysCC
Thanks for your post. I'm going to check with our team about this. I'll report back once I get an update. 


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  • Hub Starter
  • 1 reply
  • July 15, 2024

We are experiencing the same problem. We are not able to upload our comming clubevents.


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  • Hub Starter
  • 1 reply
  • July 15, 2024

The same problem in my case, I can save event only without route.


Scout
Community Manager
Forum|alt.badge.img+28
  • Community Manager
  • 1398 replies
  • July 15, 2024

👋 Hello, 
Thank you all for reporting. Our team is aware of this issue and they are working on solving it as quickly as possible. We will post updates when have more info. 


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  • Hub Starter
  • 1 reply
  • July 15, 2024

We are having the same problem with our club, even without a route it doesn't upload.


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  • Hub Starter
  • 1 reply
  • July 16, 2024

I am having the same problem posting club events.  It started happening to me last Friday 7/12.  I posted an event with a route on Wednesday 7/10 just fine.  Any update?


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Same here. Publishing club rides is broken for me as of 7/14. I have attempted to publish a ride 6-6 times. once I hit publish the dialog box remains and the event is never published.


Scout
Community Manager
Forum|alt.badge.img+28
  • Community Manager
  • 1398 replies
  • July 16, 2024

👋 Hey All, 

Quick update; Our team has informed us that the fix will go out later today. I will post a follow up once this has been done. Thank you for your patience!


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  • Hub Starter
  • 1 reply
  • July 17, 2024

Still down.


Scout
Community Manager
Forum|alt.badge.img+28
  • Community Manager
  • 1398 replies
  • Answer
  • July 17, 2024

Hello!
Our team has partially resolved this issue. You should now be able to create events, with routes, on the web.

They are still working on the issue on iOS. If you are having issues on IOS, please try posting your events via the website until this is fully resolved. 


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  • Hub Starter
  • 1 reply
  • July 17, 2024

Thanks!


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  • Hub Starter
  • 3 replies
  • July 17, 2024

I'm still unable to create club events using Chrome on Windows


Scout
Community Manager
Forum|alt.badge.img+28
  • Community Manager
  • 1398 replies
  • July 17, 2024

Hey @DPalmer
Thanks for the post. Please make sure you are using the most updated version of your browser for your OS. If you still have issues after making sure your OS is updated, please try clearing the cache and cookies from the web browser you are using before navigating back to Strava.com and logging back into your account.

Instructions on how to clear the cache and cookies for various web browsers are listed below:

 
Google Chrome
Mozilla Firefox [cache instructions | cookie instructions]
Apple Safari
Microsoft Edge

If you still have issues, please try using a different browse.

If the above does not work, please let us know what web browser - and version you are using. 


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  • Hub Starter
  • 3 replies
  • July 17, 2024

Still unable to on Chrome, Version 126.0.6478.183 (Official Build) (64-bit) for Windows and Microsoft Edge Version 126.0.2592.102 (Official build) (64-bit)


Scout
Community Manager
Forum|alt.badge.img+28
  • Community Manager
  • 1398 replies
  • July 17, 2024

Hey @DPalmer

Thanks for the additional info. I'm going to send this over to our support team so they can further investigate. Thanks for your patience as we figure this out!


Scout
Community Manager
Forum|alt.badge.img+28
  • Community Manager
  • 1398 replies
  • July 22, 2024

👋 Hel
This issue should now be fully resolved. If you are still having issues, please submit a support ticket, and our team will further investigate. 


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  • Hub Starter
  • 3 replies
  • July 22, 2024

Looks to be all set on my end, thanks!


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  • Hub Starter
  • 1 reply
  • December 4, 2024

I’m Currently having this issue, Try to add a description then route disappears and won’t show up in the list of routes while trying to edit. Once it happens I can’t get back to the route. 


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