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some activities missing from personal heatmap


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I am trying to use the heatmap to find new trails, by comparing my routes with the global routes. Some but not all of my routes are missing. I have seen a few other related reports such as https://communityhub.strava.com/t5/strava-features-chat/route-not-shown-on-heatmap/m-p/13444 (9 months ago) and https://communityhub.strava.com/t5/strava-features-chat/personal-heatmap-some-ebike-activities-are-no-longer-showing-as/td-p/27782.  

I tried editing and re-saving one activity that I knew was missing, but it did not appear (at least not within 5 minutes). Even if this did work, it is not practical to do this for each of my ~400 activities.

This is a key subscription feature. Is there a timeline for when it will actually work as promised? I have already cancelled the auto subscription renewal; my workaround is to export my data and find a different mapping solution.

Best answer by Scout

Hey @kielni
Thanks for your post. We're going to send this over to our support team so they can take a closer look at your account.  If you have a similar question please submit a support ticket and we will investigate further.

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14 replies

Scout
Community Manager
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  • Community Manager
  • 1398 replies
  • Answer
  • March 18, 2024

Hey @kielni
Thanks for your post. We're going to send this over to our support team so they can take a closer look at your account.  If you have a similar question please submit a support ticket and we will investigate further.


Scout
Community Manager
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  • Community Manager
  • 1398 replies
  • March 20, 2024

Update from supportIt sounds like you are experiencing this issue when using the routebuilder on the Strava website. 
 
Please check the sport type that you have selected when building routes. For example; In order to see you Hike personal heatmap you will need to have the Hike sport type selected and no Walk activities will be displayed. The opposite will be true when the Walk sport type is selected.
 
If you are still missing activities from your personal heatmap on the web routebuilder after checking the above, please submit a support ticket and we will investigate further.


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  • Hub Starter
  • 1 reply
  • March 21, 2024

It seems that all ebike activities have disappeared from the personal heatmap. 


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  • Author
  • Hub Rookie
  • 2 replies
  • March 23, 2024

The activity type is not the issue. The recently added photos feature highlights the problem: now I have photos from the missing routes floating on the map.


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Confermo anche io nell' Editor non vedo tutte le tracce di calore personali , sembra effettivamente che manchino le E-bike session e non è tra gli sport selezionabili a sinistra nella tendina dedicata 

I can also confirm that I don't see all my personal heatmaps in the Editor. It seems like the E-bike sessions are missing and it's not among the selectable sports on the left in the dedicated drop-down menu.


Hall
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  • Hub Rookie
  • 3 replies
  • March 28, 2024

I don't see some of my ebike activities in my personal heatmap. They are shown if I click "all activities". What could be the issue? I'm just browsing the heatmap so nothing special


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  • Author
  • Hub Rookie
  • 2 replies
  • March 31, 2024

I did not accept this solution. The issue is not solved.


Forum|alt.badge.img+5
  • Hub Rookie
  • 1 reply
  • April 9, 2024

A similar issue is happening with traulruns not being shown under runs any more.


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  • Hub Starter
  • 4 replies
  • April 10, 2024

Since yesterday, there are a lot of activities missing in my personal heatmap. Activities from over a year ago and others, it seems very arbitrary... This has never been an issue until now...

Seems to be related to the latest update, where you can't just select the simple orange lines... Is this a common issue? Please get this solved, it helps to plan bicycle-rides.


Forum|alt.badge.img+4
  • Hub Starter
  • 3 replies
  • April 13, 2024

For the past week, I've noticed that some of my recent activities are no longer showing up on my personal heatmap. Specifically, the last activities from this year seem to be missing.


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  • Hub Starter
  • 1 reply
  • April 14, 2024

Hello!
Can you take closer look on my account too please? A large amount of my Trailruns have disappeared from the Heatmap and further runs are not shown on the Heatmap.

Cheers 


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  • Hub Starter
  • 6 replies
  • April 16, 2024

Adding an "all activities" type would be very appreciated!


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  • Hub Starter
  • 1 reply
  • July 10, 2024

I can also confirm that I am having this issue still. All of my activities are recorded as the correct activity type and show correct GPS data on the map when looking at each individually. However, only a few show up on my heatmap.


Forum|alt.badge.img+5
  • Hub Starter
  • 4 replies
  • July 11, 2024

I was helped by service center of Strava. I had to uninstalling the App, Turn the smartphone off fir 1 minute, restart the phone, install the app... worked perfectly! 🙂 


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