Route not shown on Heatmap

[Thorkild]

Hello all,

On of my rides are not shown on the Heatmap, even though the activity has been recorded: https://www.strava.com/activities/9062889956 

Anyone else who have met this problem or is there some kind of box I have ticked, that makes this ride invisible on the Heatmap?

Best Thorkild

[Jane · Accepted solution]

Hello @Thorkild 

So sorry this is happening.  

We are currently aware of an issue where some activities may not appear on your personal heatmaps or may appear under the wrong sport type on your heatmaps. While our colleagues work to resolve this situation, I would like to share a workaround which will hopefully solve this for you:

Navigate to the activity on Strava which is not appearing correctly on your personal heatmaps and choose the option to edit the activity. From the Edit Activity page, change the sport type on the activity to any of the available options, save your change, then edit the activity one more time to change the sport type back to the originally selected value.

Performing this action should trigger our system to re-evaluate the activity, appropriately placing the activity on your personal heatmaps. 

Please let me know if that resolves the problem and again, apologies for the issue.

[Jane · Accepted solution]

Hi @Satmack @KayD45 and @Alucard

Thanks for posting about the recent issue with this. A fix was rolled out on August 13, 2024 to resolve this issue. If you are still noticing a problem, please submit a support ticket and a Support Analyst will get in touch to troubleshoot with you directly.

[DerTMProf]

The same holds to me. I've tried to apply the "trick" to circumvent the non-appearance of some tracks, but it does not help. If one looks at the the age of the response, 2023, at the comment from problems this year, it seems that nothing has been done. In view of the amount of money, which one has to pay each year, this is not acceptable.

[UltraRun4Fun]

I have the same issue. For the past three days my activities have not been added to the heat map. I have tried switching the activity types back and forth. I’ve tried changing the heat map activity filter settings, no luck.

[thomb629]

Appears to be planned outage while they work on improvements:
https://x.com/StravaSupport/status/1822052491061539168

[Mike1980]

Same issue here, meanwhile stathunter shows that Strava not:

Show heatmap of your activities - StatsHunters

[Dżonny]

Funny thing - this thread is marked as "solved". Well, dear Strava Team - the issue is NOT SOLVED.
But I guess for internal stats everything works 😕

How can a user claim the "solved" status? I am afraid the issue will not be solved soon, if ever. Another bug related to gaps in itinerary incorrectly zooming out is not solved since 2022:
https://communityhub.strava.com/t5/strava-features-chat/gaps-in-heatmap/m-p/2716#M598
Maybe a massive pro subscription cancelling would motivate the Strava team to address the bugs - otherwise, they apparently do not care 😞

[07]

I am also having this issue. Changing activity type didn't work.

[xy]

Judging by the number of new replies, I am not the only one experiencing this issue today.

[thomb629]

The delays in updates this weekend are apparently planned: https://x.com/StravaSupport/status/1822052491061539168