SUBSCRIPTION AUTO RENEWAL

[SimonL]

Why isn't it possible to cancel auto renewal?  I have just discovered that I have signed up for another year when my intention was not to and I was expecting to be advised my subs were coming up for renewal.  Instead it happened automatically and I didn't even receive a receipt as notice this has occurred.

[RunnerMama]

@SimonL, did this get resolved for you? What was CS’ reasoning for this occurring? Was considering purchasing premium subscription for my son. This auto-renewal issue makes me less inclined to do so.

[SimonL]

There doesn't seem to be a mechanism to stop auto renewal. You have to cancel the subscription after you've made it. It then runs for the year.

[Scout · Accepted solution]

Hey @SimonL, 
Thanks for your post. We're going to send this over to our Support team so they can take a look at your account and further assist you. If you have a similar question please submit a support ticket and we will investigate further.

[Rogier]

Dutch consumer protection law: when a yearly subscription expires, it may only be auto-renewed per month and can be cancelled by the consumer on a month's notice. 

So if it auto-renews for a full year you have to make an exception for your dutch subscribers, and for anyone else from countries with similar laws.

[Jan_Mantau]

The monthly subscription fee is higher than the yearly fee dividided by 12 months. Do you really think all dutch customers want to pay that?

[Rogier]

They can always manually renew for a year to save a few euros 😀