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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

SUBSCRIPTION AUTO RENEWAL

SimonL
Mt. Kenya

Why isn't it possible to cancel auto renewal?  I have just discovered that I have signed up for another year when my intention was not to and I was expecting to be advised my subs were coming up for renewal.  Instead it happened automatically and I didn't even receive a receipt as notice this has occurred.

 

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @SimonL
Thanks for your post. We're going to send this over to our Support team so they can take a look at your account and further assist you. If you have a similar question please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Scout
Moderator Moderator
Moderator

Hey @SimonL
Thanks for your post. We're going to send this over to our Support team so they can take a look at your account and further assist you. If you have a similar question please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team