Strava Community Hub

JohnnySim · ‎11-19-2023

I navigate using saved routes on my android app. In the last few days the app has stopped opening my saved routes. I've tried on two different mobiles and get the same message "server not responding please try again later" Saved routes will open using my windows laptop. I've tried logging out and back on but to no avail.

Scout · ‎11-19-2023

Hello @JohnnySim & @Brocklebec,
Thanks for your posts. We are currently investigating this issue and we appreciate your patience.

Some users have stated that they were able to access their saved routes again after deleting and reinstalling the app. Please give the steps below a try....

1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application

Google Play Store:
Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google

If this does not resolve your issue, please submit a support ticket and we will route your ticket to the team investigating this.

Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

Brocklebec · ‎11-19-2023

I get this message on my Samsung mobile phone when I try to view my saved routes. I can still see them on my ipad but not phone. I use the phone to download the routes to my garmin so I'm a bit snookered at the moment. A couple of weeks ago the problem was reversed ie. I could see them on my phone but not ipad. I'm not too impressed with Stava at the moment

JohnnySim · ‎11-19-2023

I have the same problem with two different android mobile phones that I use to navigate routes. I can see routes on my windows laptop. I posted an hour ago and await a reply.

Strava Community Hub

Using saved routes on android app

Know how to use Community

Understand Community Settings