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I noticed that Strava has deducted my account to renew my subscription for 2025, but I no longer wish to continue with the service. I’ve tried to find the support team through the website, but the webpage isn’t working. Could you please guide me on how to cancel my subscription and request a refund?

Thanks for your post.

All account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

Here’s how to submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

 

Please click here for more information about the Support Process

 

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