I've filled out two requests to be taken out of single player mode so I can launch my group run club app. No response from either, it's been a month and a half since the first request, and 2 weeks since the last request. I emailed Strava support and they acknowledge that I'm still on a waiting list. Who else can I bother to resolve this?
Solved
Stuck in Single Player Mode
+4Best answer by Scout
Hey @Talisman,
Thanks for your post. This inquiry will need to be handled by our Support team.
The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require account access. I see that you have an open support ticket; #2883062. Our team will get back to you as quickly as possible. Thanks for your patience.
+28Hey @Talisman,
Thanks for your post. This inquiry will need to be handled by our Support team.
The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require account access. I see that you have an open support ticket; #2883062. Our team will get back to you as quickly as possible. Thanks for your patience.
+4Hello Scout,
I did as you said, and Strava Support said the exact same thing as you and told me to reach out to your team to resolve the issue. Could you please work this issue with Strava Support, as both parties seem to think it's the other's role to perform this fix. I appreciate any an all help, I have been waiting more than a month for this fix.
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Respectfully,
Talisman
1 person likes this
+28Hey @Talisman,
Sorry about the confusion. If this is still an issue, please send an email to developers@strava.com
to contact a Strava API engineer,
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