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Dear Strava Support Team,

 

I am writing to express my concern and seek for assistance, as the subscription fee was deducted from my GCash account worth P1,500 through Apple services without prior notification. Upon checking on your Terms and Conditions Support page online, it was stated that we are entitled to get a refund as long as the cancellation was done within 48 hours. Luckily, I immediately cancelled the subscription the time I knew I was renewed.

 

I kindly request your immediate assistance in processing my refund. Your prompt response would be greatly appreciated because this matter is quite urgent as I am in need of the funds for an emergency.

 

Thank you for your attention to this matter.

Best answer by Jane

Thanks for your post.

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

If you have not done so already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process

 

We are not able to provide any updates about Strava Support tickets on the Community Hub.

 

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    • dcamata
    • Hub Starter
    • January 20, 2025

    Hello there,

    Strava has charged me for an annual subscription just 2 months after I had already renewed it through a gifted subscription.

    I opened a support request (#3174133) about 18 days ago and I still didn’t get any answer or even reply from a human in my ticket.

    Is this considered acceptable by you? What kind of PAID SERVICE is this?

    N
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    • ncck8029
    • Hub Starter
    • January 20, 2025

    I bought the annual subscription just today. The transaction is showing in my bank account, but my Strava account hasn’t been upgraded. I’ve tried all of the tips that I could find on here and elsewhere on the internet to no avail. Any help would be greatly appreciated!

    Jane
    Community Manager
    Forum|alt.badge.img+29
    • JaneCommunity Manager
    • Community Manager
    • January 20, 2025

    Thanks for your post.

    Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

    If you have not done so already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

    Please click here for more information about the Support Process

     

    We are not able to provide any updates about Strava Support tickets on the Community Hub.

     

    Jane (she/her) | STRAVA | Community Hub Team
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    • LMD
    • Hub Starter
    • February 20, 2025

    Dear Strava Support Team/ Everyone please help me

    I recently noticed that my Strava subscription was renewed for 1 year last February 17 , but I accidentally subscribed and did not intend to make this purchase.

    Unfortunately, I am currently facing financial constraints and need these funds to cover my school fees. As a student, every bit helps, and I would truly appreciate your support in processing a refund.

    I understand that Strava’s refund policy may have certain guidelines, but I kindly request an exception in this case. Please let me know if you need any additional details from my side.

    Thank you for your time and understanding. I truly appreciate your help and look forward to your response.

     

    Best regards,

    [Leo MD]

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