Hi, I’ve submitted my first cancellation and refund ticket immediately after I was charged . The ticket went straight to “solved” status without any follow up. After a couple of days I submitted another ticket explaining that my first one is marked as solved but i didn’t get any response. Second ticket is still in status “open”. About a week has passed and I still haven’t gotten any response. I understand your support team is handling a high number of requests, but would greatly appreciate if someone could look into it.
Solved
refund
Best answer by Jane
Thanks for your post and apologies for any confusion.
It sounds like you’ve likely created multiple Support tickets. When that happens, Strava Support will merge your tickets, and this will create notifications that your duplicate ticket(s) have been closed. However one ticket will be kept open and you will receive a response when that ticket is assigned to a Support Analyst.
To check your Support tickets and confirm you have an open ticket, please sign into your Strava account on the Web at strava.com, then go to this link to see your tickets.
If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.
Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access
Please click here for more information about the Support Process
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+29- Community Manager
- 3479 replies
- Answer
Thanks for your post and apologies for any confusion.
It sounds like you’ve likely created multiple Support tickets. When that happens, Strava Support will merge your tickets, and this will create notifications that your duplicate ticket(s) have been closed. However one ticket will be kept open and you will receive a response when that ticket is assigned to a Support Analyst.
To check your Support tickets and confirm you have an open ticket, please sign into your Strava account on the Web at strava.com, then go to this link to see your tickets.
If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.
Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access
Please click here for more information about the Support Process
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