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My run says imported but its not showing up?


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Hi I need help. Has anyone had this issue and has fixed it?? I did a long run this morning and it imported from my Apple Watch like usual but it’s not showing up. It’s check marked as imported but does not show up in feed or adds to my distance etc.. I don’t know what else to do I feel like I’ve tried everything. Restarting my phone, deleting the app and re installing multiple times, deleting it from my watch and reinstalling, I even tried exporting the file from my Health app to my iCloud and then to Strava website and that didn’t work either. 

Best answer by Jana_S

Hi ​@MaddyK,

it sounds like this bug, still waiting to be fixed unfortunately - you might want to follow that thread for updates:

https://communityhub.strava.com/devices-and-connections-6/known-issue-apple-watch-marathon-run-not-importing-into-strava-8171?tid=8171&fid=6


Anyway, as a workaround - I’d yet try some 3rd party app like RunGap to sync the run to Strava, I sometimes use it when I need to correct some activity. (But I haven't experienced the issue myself so I'm not sure whether it's going to work in this particular scenario...)

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2 replies

Jana_S
Superuser
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  • Superuser
  • 587 replies
  • Answer
  • April 12, 2025

Hi ​@MaddyK,

it sounds like this bug, still waiting to be fixed unfortunately - you might want to follow that thread for updates:

https://communityhub.strava.com/devices-and-connections-6/known-issue-apple-watch-marathon-run-not-importing-into-strava-8171?tid=8171&fid=6


Anyway, as a workaround - I’d yet try some 3rd party app like RunGap to sync the run to Strava, I sometimes use it when I need to correct some activity. (But I haven't experienced the issue myself so I'm not sure whether it's going to work in this particular scenario...)


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  • Author
  • Hub Rookie
  • 2 replies
  • April 12, 2025

Okay, thank you


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