Please help.
I have a Strava account. Workouts from the watch and bike computer are uploaded to my Stava account.
But.
Someone hacked into my e-mail account and changed my password - I had to set up a new e-mail address.
I can't log in to my Strava account because I don't remember the password because I was logged in on all devices and the devices remembered the password.
I can't log in from the new device.
How to change the email address on your Strava account so that the password reset email will be sent to the new address.
I only have access to my Stava account on an old mobile phone, which still remembers my password and does not require me to enter it.
Is there a Strava support email address I could write to directly?
Please help.
Solved
HELP - how to recover my account
+2Best answer by Jane
Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access
If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.
Please click here for more information about the Support Process
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+29- Community Manager
- 3479 replies
Hi @wwojtasik
Sorry to hear about the issues accessing your account. I've escalated this post to our Strava Support - someone will be in touch with you to help you get this resolved.
+2Hi Jane
I'm sorry but with Strava support – no one contacted me to help you solve this problem.
Please contact me and help - I'm waiting.
Please. I'm sorry but with
Strava support – no one contacted me to help you solve this problem.
The account: "s_wojtasik@o2. pl" belongs to my son and as a father I am asking for help on his behalf.
Old email (stolen): s_wojtasik@o2. pl
New email: stanislawwojtasik838@gmail. com
Please change the email address in your account details and send it to a new email address with a new password.
Please contact me and help - I'm waiting.
Please.
+29- Community Manager
- 3479 replies
Hi @wwojtasik
Thanks for your reply. You Support ticket has been received. It's #2949004 and is waiting to be assigned. Someone will be in touch with you soon. Thanks for your patience.
I can’t recover my Strava account and just end up creating new ones. This only happened when I got a new phone. How can I recover my original account?
+29- Community Manager
- 3479 replies
- Answer
Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access
If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.
Please click here for more information about the Support Process
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