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Mileage missing from half marathon

  • October 3, 2024
  • 4 replies
  • 159 views

On 15th September I run a half marathon and got a massive PB. It only recorded as 13.06 however was issued the half marathon badge. I ran with a fellow club member and his recorded correctly. I have tried the correct distance feature however it doesn't work. Can the 0.5 be added so that the half records as PB in best efforts.

I have tried to contact previously but no one seems to get back.

Would really appreciate help 

Best answer by Scout

Thanks for the follow up. I double checked and your support ticket #3040629 is still open. There was another ticket, #3052234 that was merged into #3040629.  Thanks again for your patience!

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4 replies

Scout
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  • Strava Alumni
  • 1398 replies
  • October 3, 2024

Hey @NikalarsB
Thanks for your post and sorry for the trouble. Our support team will need to take a look at this for you. I see you have an open support ticket; #3040629. Our team is currently handling a high number of tickets and will get back to you as quickly as possible. 

Thank you for your patience! 


  • Author
  • Hub Rookie
  • 1 reply
  • October 3, 2024

Hi Scout,

Thanks for responding. I have seen that the case 3040629 has been closed with no comments to say what the update is, is that normal?

Thank you 

 

 


Scout
Forum|alt.badge.img+28
  • Strava Alumni
  • 1398 replies
  • Answer
  • October 3, 2024

Thanks for the follow up. I double checked and your support ticket #3040629 is still open. There was another ticket, #3052234 that was merged into #3040629.  Thanks again for your patience!


Forum|alt.badge.img+1
  • Hub Rookie
  • 2 replies
  • November 10, 2024

@NikalarsB  The exact same thing happened to me today. Did admin change your distance? I've contacted them too

 


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