Skip to main content
Solved

Route not shown on Heatmap


Forum|alt.badge.img+3

Hello all,

On of my rides are not shown on the Heatmap, even though the activity has been recorded: https://www.strava.com/activities/9062889956 

Anyone else who have met this problem or is there some kind of box I have ticked, that makes this ride invisible on the Heatmap?

Best Thorkild

Best answer by Jane

Hello @Thorkild 

So sorry this is happening.  

We are currently aware of an issue where some activities may not appear on your personal heatmaps or may appear under the wrong sport type on your heatmaps. While our colleagues work to resolve this situation, I would like to share a workaround which will hopefully solve this for you:

Navigate to the activity on Strava which is not appearing correctly on your personal heatmaps and choose the option to edit the activity. From the Edit Activity page, change the sport type on the activity to any of the available options, save your change, then edit the activity one more time to change the sport type back to the originally selected value.

Performing this action should trigger our system to re-evaluate the activity, appropriately placing the activity on your personal heatmaps. 

Please let me know if that resolves the problem and again, apologies for the issue.

View original
Did this topic help you find an answer to your question?

52 replies

Jane
Community Manager
Forum|alt.badge.img+29
  • Community Manager
  • 3488 replies
  • Answer
  • July 25, 2023

Hello @Thorkild 

So sorry this is happening.  

We are currently aware of an issue where some activities may not appear on your personal heatmaps or may appear under the wrong sport type on your heatmaps. While our colleagues work to resolve this situation, I would like to share a workaround which will hopefully solve this for you:

Navigate to the activity on Strava which is not appearing correctly on your personal heatmaps and choose the option to edit the activity. From the Edit Activity page, change the sport type on the activity to any of the available options, save your change, then edit the activity one more time to change the sport type back to the originally selected value.

Performing this action should trigger our system to re-evaluate the activity, appropriately placing the activity on your personal heatmaps. 

Please let me know if that resolves the problem and again, apologies for the issue.


Forum|alt.badge.img+3
  • Author
  • Hub Rookie
  • 1 reply
  • July 26, 2023

hello Jane,

Yes, thank you! That did the trick 🙂

Best Thorkild


Forum|alt.badge.img
  • Hub Starter
  • 2 replies
  • January 16, 2024

Hi Jane,

I've tried this twice now and the activities are still not showing up in my heatmap. Any other possible fixes?


Forum|alt.badge.img
  • Hub Starter
  • 2 replies
  • January 16, 2024

Nevermind - I just fixed it. The setting for hide entire map was checked by default


Forum|alt.badge.img+3
  • Hub Starter
  • 2 replies
  • February 17, 2024

Hi. I've noticed that on personal heatmap only appear activities which are visible for my followers. Locked activities are not appearing on heatmap and I don't like it. How to fix it?


Forum|alt.badge.img+2
  • Hub Starter
  • 1 reply
  • April 10, 2024

Hello, I have the same issues as described by the other person, but this action doesn't lead me to show the route on my heatmap. Are there any issues known currently?


Forum|alt.badge.img+2
  • Hub Starter
  • 2 replies
  • April 11, 2024

Hello,

I'm having the exact same problem. 
I would say 5 to 10% of the activities do not show on my heatmap.
I noticed this today, but I cannot point to when this has happened. 

I tried several suggestions provided here, but nothing has worked so far.

Thanks for the help.


Forum|alt.badge.img+1
  • Hub Starter
  • 1 reply
  • April 19, 2024

I have seen this as well, appears to depend on activity type (trail run) and location (Oregon). I can’t ascertain if this limited to these two criteria.


Forum|alt.badge.img+1
  • Hub Starter
  • 1 reply
  • June 16, 2024

Hi Jane

I have the same issue. Unfortunately, the trick you're suggesting doesn't add the activity to my heat map. Any other ideas?

Ena


Forum|alt.badge.img+1
  • Hub Starter
  • 1 reply
  • August 9, 2024

Hi Jane, I have the same problem with all my gravel rides. I tried your workaround but it doesn’t solve the problem. Any other idea, why the gravel rides are not shown on my heatmap?

Best regards

Simon


Forum|alt.badge.img+5
  • Hub Starter
  • 4 replies
  • August 9, 2024

Hey, 

This solution doesn't work for me, as my activity of today isn't shown on my heatmap. Did the swap and swapping back, but no improvement...
https://www.strava.com/activities/12102445457

Any other idea?

Thanks, 

Yves


Forum|alt.badge.img+8
  • Hub Rookie
  • 2 replies
  • August 10, 2024

I'm having the same issue as well.  This evening's ride will not show up on my heat map.

https://www.strava.com/activities/12106985405

 


Forum|alt.badge.img+1
  • Hub Starter
  • 1 reply
  • August 10, 2024

Like others, my activity from yesterday (09 Aug) will not show on my personal heatmap.  Any idea how to fix this?


Forum|alt.badge.img+7
  • Hub Starter
  • 5 replies
  • August 10, 2024

No, its on solve this problem.


Forum|alt.badge.img+7
  • Hub Starter
  • 5 replies
  • August 10, 2024

 
when will the solved problem appear? I'm asking because in the rules I based my trip on the functioning of heatMap


Forum|alt.badge.img+4
  • Hub Starter
  • 4 replies
  • August 10, 2024

The workaround doesn't work for me - activities do not appear on the heatmap. As I plan my trips based on the heatmap, this is a real issue. Moreover, heatmap is the key reason I bought the pro version. And it seems the key functionality I paid for is malfunctioning for more than 3 weeks now...

How would you address it? 


Forum|alt.badge.img+2
  • Hub Starter
  • 2 replies
  • August 11, 2024

I am having the same issues as Dzonny. This workaround isn't correcting the issue for me either. 


Forum|alt.badge.img+6
  • Hub Starter
  • 3 replies
  • August 11, 2024

I also seem to have this problem. My August 9th run isn’t showing on my personal heatmap.


Forum|alt.badge.img+2
  • Hub Starter
  • 1 reply
  • August 11, 2024

I tried this method and it didn’t work. Any other suggestions? My first century and I would like to be able to see it with my other rides. Thanks!


Forum|alt.badge.img+1
  • Hub Starter
  • 1 reply
  • August 11, 2024

I have the exact same issue.


stobinaator
Forum|alt.badge.img+6
  • Hub Starter
  • 8 replies
  • August 11, 2024

Since yesterday I've been having the same problem. I tried changing the Type of the activity, map visibility, etc. - nothing seems to work. This happens for the first time, but as another user already said, I am also using the heatmaps to create my new routes, and if I am not able to see my old routes, what's the point in having a heatmap.


Forum|alt.badge.img+4
  • Hub Starter
  • 3 replies
  • August 11, 2024

I tried to do this in two different activities. unfortunately, it didn't help and they still don't show up in the heatmaps


Forum|alt.badge.img+5
  • Hub Starter
  • 4 replies
  • August 11, 2024

Same here… 


Forum|alt.badge.img+2
  • Hub Starter
  • 1 reply
  • August 11, 2024

Having exactly the same issue as Dżonny. As a subscriber, this is frustrating and makes me consider why pay for this.


Forum|alt.badge.img+2
  • Hub Starter
  • 2 replies
  • August 11, 2024

Hello, 

Same problem for me with my riding activity from yesterday.

I have tried many things but nothing appears on heatmap.

Thank you,


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept, you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings