I've already done everything according to the guide in the settings, also reinstalled. But still no subscription.
The support also does not answer me, I checked the spam folder. Subscription is not available for a month, although I paid for a year at the beginning of the month.
Best answer by Scout
Hey @Alex57,
Thanks for your post. I see you have a support ticket open with us ( #2829042) and Hans is assisting you.
If you have a similar question please submit a support ticket and we will investigate further.
+28Hey @Alex57,
Thanks for your post. I see you have a support ticket open with us ( #2829042) and Hans is assisting you.
If you have a similar question please submit a support ticket and we will investigate further.
+28Hey @laraunsworth,
Thanks for your post. We currently have a high volume of emails and our support team is working as quickly as possible to get to everyone. I took a look and see that your email to support, #2879390 is in the queue and our team will respond as soon as possible.
Thank you for your patience!
Hi @Scout,
My ticket has been marked as Solved even though I haven't received a reply and my account is still on the free version? 
+28Hey @laraunsworth,
Thanks for the follow up. It looks as if you submitted another support email using a different email address. This ticket, #2879386, was responded to this morning. Please check and respond directly to that email if you need further assistance.
Hi@Scout
I don't have any other email address and so I have no access to that ticket. I logged a ticket from my Strava account but that is linked to my Apple ID, which seems to have generated a random email address for my account because it was joined using an Apple ID linked to an email address associated to an older account. I explained all this in the ticket I have access to - #2879390.
I cannot access ticket #2879386 so I will need responses to be made on #2879390 to address the matter.
+28Hey @laraunsworth,
Thanks for the follow up. It appears that you created a Strava account using Apple sign in and because you chose to hide your email address from Strava a proxy email address was used - you now have two profiles. I will add your info to the support ticket and request that they respond to your request #2879390.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
