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(RESOLVED) Runs \ Walks not appearing on Progress but on Activities.


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Hoping someone can direct me to solve this issue 

 

Ive logged a walk today and run both are not showing up on my progress but are visible on my activities as people are giving me kudos. ? Is there a issue somewhere? Not a serious issue but its bugging me :-)

Best answer by Marya

Hi everyone, 

 

Thanks for writing in and, and we’re sorry to read about the issues with the Progress summary. In order to better investigate, our team has asked for anyone currently experiencing this issue to submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com. More information about the support process can be found here

 

If there are any other updates, we’ll be sharing them here. 

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27 replies

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  • Hub Rookie
  • 2 replies
  • December 30, 2024

I am facing the same issue.

 


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  • Hub Starter
  • 4 replies
  • December 30, 2024

I’m having same issue. I’ve tried to change activity and re-save - the activity shows but not logging on my progress. 


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Glad its not just me then 


Marya
Community Manager
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  • Community Manager
  • 68 replies
  • Answer
  • December 30, 2024

Hi everyone, 

 

Thanks for writing in and, and we’re sorry to read about the issues with the Progress summary. In order to better investigate, our team has asked for anyone currently experiencing this issue to submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com. More information about the support process can be found here

 

If there are any other updates, we’ll be sharing them here. 


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Thank you I have submitted a ticket now as it’s still

not working 


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  • Hub Starter
  • 1 reply
  • December 30, 2024

Hola, tengo exactamente el mismo problema. He corrido 7kms, es bien visible en otros datos pero no en mi resumen semanal.

 

(English translation: Hi, I have exactly the same problem. I ran 7km, it is clearly visible in other data but not in my weekly summary.)


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Hoy me ha pasado lo mismo. He pedaleado 56km, me aparece en el resumen de actividades y en el tablón público pero no en la gráfica de progreso semanal. He probado a desinstalar la app y a reiniciar el móvil. Sigue sin funcionar :(


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  • Hub Rookie
  • 2 replies
  • December 31, 2024

I am facing the same issue, raising here if there is a way to help fix this? Thank you! 


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  • Hub Starter
  • 4 replies
  • December 31, 2024

I received an email from support that they are aware of this issue and are working on fixing it. 


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Have the same issue since late yesterday. There is no staff working in customer care I don’t think as there seems to only AI responses. 


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  • Hub Starter
  • 2 replies
  • December 31, 2024

Same issue 


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  • Hub Starter
  • 1 reply
  • December 31, 2024

I have had the same issue since installing the latest update. Frustrating as I’ve been training well over Xmas!


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  • Hub Starter
  • 1 reply
  • December 31, 2024

Same issue here. I made a ticket to support.


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  • Hub Starter
  • 4 replies
  • December 31, 2024
Toddjscott777 wrote:

Have the same issue since late yesterday. There is no staff working in customer care I don’t think as there seems to only AI responses. 

You’re right although enough people are complaining I’m sure they will get it fixed when they return from the holidays.

From Strava:

Regrettably, we are currently experiencing a bug that is causing activities to not display under This Week on the Progress Summary Chart. 
 
Rest assured, our team is investigating this issue. Although I cannot provide a specific timeframe for when this will be resolved


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  • Hub Starter
  • 4 replies
  • December 31, 2024

If you look at your profile, it will show your “this week” progress. It just doesn’t show it on the Progress tab


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  • Hub Starter
  • 1 reply
  • December 31, 2024

Same issue with yesterday and todays runs, really frustrating as these 2 runs take me over 1000 miles for the year and I cant show off about it 🤣🤣🤣


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  • Hub Starter
  • 1 reply
  • December 31, 2024

Same issue here, since yesterday.


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  • Hub Starter
  • 1 reply
  • December 31, 2024

Same issue here but with Rides, in progress i csn see distance if i scope for 7D or 1M but in scopes 3M and beyond, distances are not added


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  • Hub Starter
  • 3 replies
  • December 31, 2024

Seems to be independent of activity type.  I see a “Ride” activity that I performed yesterday (30DEC2024) on the 7D and 1M Progress views but it shows zero miles for this week on the 6M, YTD, and 1Y views.


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  • Hub Starter
  • 1 reply
  • December 31, 2024

Same issue today as well as yesterday, activities not showing in ‘progress’. 


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Have exactly the same issue.

 

Made a point of running my last 10.2k at our end of year run so I’d have my total 800k for the year but still stuck at 789.8k which is super annoying! 


Jana_S
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  • Hub Expert
  • 247 replies
  • January 1, 2025

It looks like it's working now, yay! 


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Working now for me too!😊💪


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  • Hub Rookie
  • 2 replies
  • January 1, 2025

Working for me too ! Well done Strava devs !


Marya
Community Manager
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  • Community Manager
  • 68 replies
  • January 2, 2025

Hi everyone, 


Appreciate everyone who posted about this. I've received word that this should now be fixed. Please take a look and let us know if the issue is still persisting. Thanks!


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