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Be able to change currency for a subscription

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If you live / stay in one country (say France - Euro) and then move to another country  (say UK - sterling) ; and you have a subscription, and you want to change the subscription currency from Euro to the local one (in this case sterling) , you can’t.  This is a bit annoying. 

apparently you have to cancel your existing subscription and the (I think) start a new subscription in a different currency.  Strava says the data that you have access to from your subscription won’t be lost ….. I haven’t tried it yet. 

Best answer by Jane

Hello @hjvelo 

Thanks for posting about this and apologies for any inconvenience this may cause.  If your Strava Subscription is was purchased directly from us through the web site, our Support staff can make this change for you.  If that's the case, please submit a support ticket and one of our Support Analysts will be happy to help you.

If your Strava Subscription was purchased through either Google or Apple, you would need to wait until the Subscription ends and then re-subscribe in the new currency.

I hope that's helpful.  Please let us know if you have any additional questions.

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Jane
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  • JaneCommunity Manager
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  • May 8, 2024

Hello @hjvelo 

Thanks for posting about this and apologies for any inconvenience this may cause.  If your Strava Subscription is was purchased directly from us through the web site, our Support staff can make this change for you.  If that's the case, please submit a support ticket and one of our Support Analysts will be happy to help you.

If your Strava Subscription was purchased through either Google or Apple, you would need to wait until the Subscription ends and then re-subscribe in the new currency.

I hope that's helpful.  Please let us know if you have any additional questions.

Jane (she/her) | STRAVA | Community Hub Team
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  • hjvelo
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  • May 21, 2024

Thanks to Bruce for updating the currency

- once I got past the rather annoying bots that reply to the email initially, it all has worked!

Jane
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