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Dear Strava Support Team,

I am writing to express my frustration as we have reached our athlete limit of 999. Despite my efforts to contact support, I have not received any assistance, and my clients are now experiencing issues connecting, resulting in a 403 error.

I had previously attempted to communicate with Strava before reaching this limit, but was advised to wait until we did so. Now that we are at capacity, the lack of response is incredibly frustrating and not user-friendly.

Please assist us in resolving this matter as soon as possible.

Thank you.

Didi you write to developers@strava.com with your request to increase the number of athletes? It will need some weeks for them to do something.

Yes, I did sent them an email and their respond was I need to reach the limit first. Now I have to wait for weeks?

 

I would say you have to write them again now that you get the capacity errors. It’s of course very bad style that Strava only wants to do something when it’s too late.

I've already sent them an email yesterday. I guess I have to wait for weeks to get their response. Thanks for your assistance, much appreciated!

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