Subscription issues

Question

Hi, My name is Josh I used Strava i while ago on the free trail and then canceled it before I was charged but now it says on my app payment failed retry payment and it keeps on charging my account but when I want to cancel it it does not show I have a strava subscription on Google subscriptions platform

ActivityFix · Accepted Answer

For subscription related issues you will need to file a support ticket with Strava. It's unlikely anyone here will be able to help you.https://support.strava.com/hc/en-us/requests/new

Lola · Answer

​@JDupie- please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access.If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.Please click here for more information about the Support Process

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