Discussions

Refer to ticket above opened on the 8th AugI receive a Strava code from a sporting organization. Strava debited my credit card and I followed the procedure sent out for a refund and as indicated in the ticket the refund should take 3 to 4 working days to process. It has now been nearly 2 weeks and after 3 emails to the support team there has been no contact. 

In June and July this year Strava debit my creditcard, so double payment.8th of August i asked to refund one of them.Asked several times for a response but still no reaction or update.ticket #3472983.Can someone maybe help me or give me an advice to get my money back? I like Strava very much but the follow up on this issue is not nice.thanks in advance ,Leo 

Hi. I see people post pics of their activities with a small overlay of their map and run details. I have uploaded photos to Strava, however, I can’t find the functionality to share photos like this.  Thanks….

Bonjour, j’ai eu sur le lis d’août un affiche différent sur l’application. Je pouvais voir le parcours de ainsi que le bas de l’écran l’affichage avec les kilomètres, le temps,la fréquence cardiaque, etc.depuis la semaine dernière suite à une mise à jour l’affichage est redevenu comme avant.ce nouveau affichage était vraiment bien, je préfère à celui d’aujourd’hui 

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Hi, I can upload workouts from Huawei Health to Strava, will strabva enable it the other way that I can upload workouts from Strava to Huawei Health?

Hi Team,I’m writing a book and I’m trying to find stats from Strava about the number of first time ultramarathon runners (50k distance and over) who completed an ultra, preferably for the most recent year that data is available. I don’t mind if it US only or worldwide. Even more helpfully, if data is available showing ages of participants (first timers), particularly over 40. I’m sure I’ve seen these stats somewhere but now I can’t find any. Any help much appreciated. And I’ll obviously credit Strava.Thank you!

I set up a club as a test to see if it would work for a charity challenge my work team is doing. I don’t think it will so I want to delete the club. How do I do this?

Hello, in My Gear > Bike > Components, it’s no more possible to select “Front Tyre” or “Rear tyre” in the type of component.Is it expected? Thanks

Hello, Quick question, I have noticed that when I try to create a segment, the elevation graph is all “square” with an activity from my coros pace pro when it’s all smooth from an activity from a garmin watch : coros : garminAny idea why ? both have barometric altimeter

From reading the "Understanding Account Enforcement" support page, I see that a permanent suspension is reserved only "more serious offenses". Sharing my own phone number is not a serious offense, therefore a warning would have been the correct response based on Strava's own policy updated July 31, 2025 He’s sent some appeal emails to support but I want to help. We love the years of training history and memories on Strava, If there's anyone in here that can do something I’d appreciate it so much!! Is there a phone number we can call for a real person? My dad got his account permanently suspended after he commented his phone number on a friend’s run. He pays for the subscription and has been a user for years. He’s not great with tech, but this is really egregious, we’re both pretty upset that he’s permanently suspended now instead of just a warning. Thanks

Hello, So i clicked on create topic above and it wanted me to sign in which i assumed it was going to auto sign in as i am signed into strava. I wasnt reading and i put what i wanted my topic to be. So now i want to know how i can change my username i tried to go into setting but its only allowing me to add a display picture.

What happened with URLs? Looks like URLs are being automatically removed from posts, so it's being a little bit more complicated to share for example Strava Challenges from clubs with friends.

Good morning, I am contacting you to request a refund regarding an annual Strava subscription that was automatically renewed. A month ago, my friend Marin offered me to take advantage of the free one-month subscription to Strava. I accepted and added my credit card to benefit from this free trial. However, today I was charged €60 for an annual subscription that I did not want to renew. I am a minor and this purchase was made in error. This amount represents a significant portion of my savings, which

Why does the app notify me about "a segment challenge near you" that's actually 100km away?Why does the app notify me about segment challenges for a sport I've never posted an activity for?

Hello!So this happens when i record the activity with my android phone. It started happening 6 months back. Still using the same phone.I did a nonstop run for 44 min. And when i pause the activity before saving it. All data is correct.But the moment i save the activity. Moving time get cut from 44 min to 20 min. Distance is correct.Why does this happen? I have to keep deleting activities due to getting world record times.Why cant it just save the correct moving time when it was already showing the correct data before saving it?

I accidentally deleted my activiy from my App yesterday. Can I retrieve it?

Hi guys I accidentally subscribe to the subscription how can I get my money back and how many days?

Does anyone else have any issues with strava not linking into the heart rate on the Fitbit Sense 2. Thank you

Hello!I see that there are many, many Strava apps available. I am looking for one that will provide an MS Excel output report for a set of approximately 300 segments (which I have listed), showing which ones I am the Local Legend (and how far back the #2 person is on the leaderboard), as well as the ones where I am not the Local Legend (and how close I am to the #1 person on the leaderboard). Does anyone know if such an app already exists? Is there an efficient method to checking the available apps to see if there is one with such functionality?Thank you,Dennis

Warum wird seid einigen Tagen meine Aktivitäten nicht mehr im normalen Startaccount wo ich alle meine Freunde auch sehen, angezeigt. Jetzt muss ich immer zuerst in meinen eigenen Account hineingehen davor war es automatisch auf der Startseite. Habe überhaupt nichts verändert in den Einstellungen. Meine Freunde sehen es nur ich nicht, muss immer in mein Profil. Warum das auf einmal 

I accidentally deleted a Half Marathon best effort from my activity and was wondering if there was a way to undo the action and readd the best effort? Thanks!

Hello Team Strava. I am a subscriber. I am unable to comment on posts. I am getting the error message “Something went wrong, please try again”. I kept trying but could not get to post comments.1. Should i stop trying to post!2. Do you know what has gone wrong?3. Is there a problem with my subscription? Thank you for your valuable time. 

I have a Strava group set up with over 200 members and I like to encourage them by adding a comment when I canHowever, after about 20 or so comments, I do not seem to be able to post anymore as an error comes up Why is there a comment posts limit, it's not very good if I can only reach 5% of my Strava group

애플 로그인으로 스트라바를 로그인했었는데 현재는 삼성 핸드폰을 사용해서, 애플 로그인이 어렵습니다. 사용하던 아이디를 그대로 사용하고 싶은데 방법을 알려주세요.모든 활동이 활성화된 상태에서 계정이 잠겨 있고 비밀번호를 변경하려고 했지만가능하지않다고 나옵니다. 내 친구들이 내 활동을 볼 수 있기 때문에 내 이전 계정이 여전히 활성 상태라는 것을 알고 있습니다.변경 가능하게 도와주세요.