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786 Topics
T
TheRedSwitchHub Rookie
asked in General Chat
25 participant cap on group challenges

Hello, I've created a distance-based group challenge at work; however, I cannot add more than 25 participants.  If I subscribe to Strava, will that limit change?

1011
Scout
Community Manager
4 months ago
M
Morel05Hub Rookie
asked in General Chat
Demande urgente de remboursement pour abonnement Strava renouvelé par erreur/Urgent refund request

Good morning, I am contacting you to request a refund regarding an annual Strava subscription that was automatically renewed. A month ago, my friend Marin offered me to take advantage of the free one-month subscription to Strava. I accepted and added my credit card to benefit from this free trial. However, today I was charged €60 for an annual subscription that I did not want to renew. I am a minor and this purchase was made in error. This amount represents a significant portion of my savings, which took me almost two years to accumulate. I did not intend to continue with the paid subscription and would like to request a refund. Thank you in advance for your understanding and help in resolving this situation quickly. Awaiting your reply,Sincerely,Dimitri Morel of Arleux

191
Scout
Community Manager
4 months ago
G
GastechHub Starter
asked in General Chat
All my actitivites have vanished

I only have two entries on my strava one years ago and one earlier this year. Everything else has vanished including my marathons. Has this happened to anyone or has anything happened in recent times where stuff gets scrubbed. The first entry was from 2015 btw. Thanks in advance.Be gutted if they are gone

01
Jane
Community Manager
4 months ago
E
EAC_ivHub Rookie
asked in General Chat
Maps Problem Solved [version 368.0.1]

 I wanted to take a moment to express my gratitude for the latest update that introduced the ‘Map only’ feature. A few months ago, I raised a concern about the usability of the maps being significantly reduced due to the overlaying of suggested routes that couldn’t be toggled off. This cluttered the map view and made the tool very cumbersome to use.I’m thrilled to see that this new update has completely solved that issue! The ability to have a clean, uncluttered map view has greatly improved usability. It’s clear that the team listened to the feedback from the community, and I really appreciate the effort put into making this change.It’s not often that we get to say thank you for a fix, so I wanted to make sure to share my appreciation. Keep up the great work! 

32
E
4 months ago
M
Morel05Hub Rookie
asked in General Chat
Demande de remboursement pour renouvellement d'abonnement annuel

Bonjour, Je vous écris pour vous demander un remboursement concernant un abonnement annuel Strava qui a été renouvelé automatiquement. Tout a commencé il y a un mois, lorsque mon ami Marin m'a proposé d'essayer l'abonnement gratuit d'un mois à Strava. J'ai accepté et ajouté ma carte de crédit pour bénéficier de cet essai gratuit. Cependant, aujourd'hui, soit exactement un mois après l'inscription, j'ai été facturé 59,99 € pour un abonnement annuel que je ne souhaitais pas renouveler. Je n'avais pas l'intention de continuer avec l'abonnement payant et j'aimerais demander un remboursement de cette somme, car je n'utiliserai pas le service.  Je vous remercie par avance pour votre compréhension et votre aide pour résoudre cette situation.  Dans l'attente de votre réponse, Cordialement, Dimitri Morel d’Arleux

551
M
4 months ago
A
abhijitkwHub Rookie
asked in General Chat
Wrong activity details synced between strava watch app and strava account

Hello,Recently I faced the below issue while recording my workout through strava.I did a treadmill run of 10.23km in 79 mins from 08:30am to 09:40am. I recorded this activity as Indoor Run on my watch through Strava app for Galaxy Watch Active 2. The app recorded the duration correctly but showed the distance as 10.8km so I edited the distance to 10.23km before saving the activity on watch app.Now when the activity was synced by watch strava app to strava account the duration was synced correctly but the distance is changed to 5.1km and start time shown is 02:45am. So my starva account shows wrong details but watch strava app is still showing correctly. Tried multiple resyncs but no use.I have recorded activities multiple times before but there was no such issue ever. This is the first time such issue has occurred. Please suggest a solution to this issue. Thanks.

1943
Scout
Community Manager
5 months ago
S
Steviemp17Hub Starter
asked in General Chat
Updated challenges

Hi there, I have joined the 25k steps challenge for July. I have been doing plenty of walking but the app is not updating? Does anyone else know what might be going on? Thanks!Stevie   

02
Scout
Community Manager
5 months ago
N
nancykimHub Starter
asked in General Chat
Saving Strava Map to Photos

After a run, I used to be able to hit the "Share To" button & select "Save to Photos" on my iPhone or iPad.  Today it doesn't even give me that option.  It just says Copy, New Quick Note, Save to Files or Save to Pinterest.  How to I save my activity map to my photos again? 

1363
B
5 months ago
R
RinIoMHub Starter
asked in General Chat
July 400 minute challenge

I am curious to know how the majority of the top ten athletes in the July 400 minute challenge have managed to record more hours than there are in the month so far. Do they have a Time Machine or something?

11
Scout
Community Manager
5 months ago
R
Raffasya_zaHub Starter
asked in General Chat
My record from zepp os not synchronize to strava, how to fix that

My record from zepp os not synchronize to strava, how to fix that

351
Scout
Community Manager
5 months ago
N
Nilpferd71Hub Rookie
asked in General Chat
Activities missing on Heatmap again

Many MTB and Gravelbike activities are missing on my personal heatmap. Same issue as in april, but now it is on the desktop, on mobile (android) it works. This is really upsetting me, as i need the personal heatmap to plan new activities. What`s happening there Strava? 

243
N
5 months ago
J
jk90068Hub Rookie
asked in General Chat
Weird split or pace pop ups during walk

  Suddenly I am getting these pop ups during walks that seem to have no relationship to what is actually happening.  Anyone have an idea as to why? Thank you!

22
Scout
Community Manager
5 months ago
D
DetepezHub Starter
asked in General Chat
Archive Download Request doesn't work

Hi,6 days ago I requested my archive download from https://www.strava.com/athlete/delete_your_account but I still didn't get an email (even in spam folder). I contacted support couple days ago but no answer. Can I get any help with my issue please?Thanks

181
Scout
Community Manager
5 months ago
T
touboulicHub Starter
asked in General Chat
Statistiques des clubs / Club statistics

Bonjour tout le monde, j’ai déjà posé cette question sur le centre d’aide Strava, mais je n’ai pas eu la réponse. Quelqu’un peut-il me dire pourquoi mon cumul de kilomètres de cette semaine n’est pas identique dans les statistiques de mes clubs par rapport à celui de mon profil,merci TRANSLATION: Hello everyone, I asked this question before on the Strava help center, but I didn't get the answer. Can anyone tell me why my cumulative kilometers for this week are not identical in my club statistics compared to those in my profile, thank you

42
Scout
Community Manager
5 months ago
W
WhiteHub Starter
asked in General Chat
Change email

I would like to change my email as I don’t have access to that email account anymore but I can’t remember my password either 

31
Scout
Community Manager
5 months ago
Jane
Community Manager
JaneCommunity Manager
posted in General Chat
Tour de France Fever - starts now

The 2024 Tour de France begins Saturday, June 29th in Italy, and I am excited!  I've been watching the TdF on television every July for a long time. Every year I'm thrilled all over again watching these world class cyclists climb huge mountains and sprint for stage wins. Every year it reignites my interest in cycling and motivates me to get out on my bike and ride.  I also love to reminisce about Tour de France stages from years past. Some of my favorite memories are of watching Robbie McEwen, an Australian sprinter who rode the Tour 12 times between 1999 and 2010. He had an amazing knack of hiding in the peloton unnoticed until the last couple of hundred meters before the stage finish. He would then emerge out of seemingly nowhere, pass everyone and win the stage.  We have some great Tour de France content this year - check it out: Tour de France 2024: Who to Follow on Strava Tour de France 2024: Who's Going To Win? Also, be sure to to join the official Tour de France

21
A
5 months ago
V
VulcHub Rookie
asked in General Chat
Activity feed missing.

Hi. Yesterday i've lost all my activity feed from home screen, both application and desktop version. Tried everything - restarting phone, reinstalling app, deleting cookies both phone and browser on PC. Visibility is of course set in Default Leaderboard View to "All". Any clues what might happen?

36
Scout
Community Manager
5 months ago
B
Billhutch1Hub Starter
asked in General Chat
Form Swim Goggles

Can you link Form Swimming Goggles to Strava?

331
Lola
Community Manager
5 months ago
A
AnankeeHub Starter
asked in General Chat
Bouteille à la mer:recherche d'un coureur qui a aidé/Bottle in the sea:search for runner who helped

Hello, Je recherche un coureur qui m'a aidé lors d'une chute le 05/07/2024 vers 20h15, dans le secteur de Chambéry/La Ravoire, sur une piste cyclable à côté d'une autoroute 👍. S'il passe par ce post, je serai heureux qu'il me contacte 🙂 Merci pour son aide en tout cas ! TRANSLATION: Hello, I am looking for a runner who helped me during a fall on 07/05/2024 around 8:15 p.m., in the Chambéry/La Ravoire area, on a cycle path next to a ‌👍‌ highway. If he comes across this post, I'll be happy for him to contact me‌🙂‌ Thanks for your help anyway!

00
A
5 months ago
B
BenschwallHub Starter
asked in General Chat
Price differences

I just received a notice that my subscription is increasing from US$59 to 79. I live in Taiwan but bill through the US.  At the same time my friend I Taiwan was told hs is decreasing from 59 to 47...Why such wild nations in pricing?  How can they justify  jacking up the price 33% for an existing platform?   I will not renew with such a crazy increase,  

745
J
5 months ago
A
ato53Hub Rookie
posted in General Chat
auto pause recording

Hello,I am a happy Strava user.I only regret how the "auto pause recording" works.When I record a bike ride, I notice that during each stop (red light, railroad crossing, etc.), the application takes between 15 and 20 seconds before detecting the stop. On the other hand, when I restart, the recording resumes almost instantly.I have already made the comparison using 2 different applications simultaneously on 2 different smartphones.The end result is that the time recorded on Strava is several minutes higher, and therefore the average speed is around 0.5 km/h lower.It's a shame they don't stop recording more quickly when there's no more movement (like other apps do).On the other hand, when driving through undergrowth, the speed is often lower than reality due to poor GPS calculations. It seems that the program "catches up" when we leave this zone, which sometimes makes it say that I drove at more than 100 km/h!Thank you for your opinion

105
A
5 months ago
Scout
Community Manager
ScoutCommunity Manager
posted in General Chat
Welcome to the Hub, July 2024 Edition!

Hello Hub members & welcome to July! Thanks for stopping by, we're happy to see you. July brings us to the midway point of the year and for those living in the northern hemisphere July means SUMMER! For many, July brings vacations, ice cream, warm weather, swimming and so much more. If you are one of our neighbors in the southern hemisphere, you’re midway through winter and you may see  a number of visitors heading your way to avoid the heat. If you're into sports, there's a lot to keep up with this month. Keep reading for some of the biggest events happening this July..... Through July 21, you can check out the world’s biggest cycling race; the Tour de France. Fun fact: due to its proximity to the Olympic Games, this is the first Tour to finish outside of Paris! The race will finish up in Nice, France. Follow along in the Tour de France Strava Club for updates.  Speaking of the Olympics, between July 26 to August 11 you can catch one of the 329 events in 32 sports t

00
Scout
Community Manager
5 months ago
H
hhakkerHub Rookie
asked in General Chat
Riding time vs elapsed time

I noticed looking at my PR's today that my 100K was third place with 23.5 km/hour. and the time was the total time inclusive coffee and cake. I think there is something wrong (bug) in Strava. Cause my real average was 28 km/hour. 

53
ActivityFix
Superuser
5 months ago
Scout
Community Manager
ScoutCommunity Manager
posted in General Chat
Camp Strava 2024: New Features Revealed!

Hey Hub Members!! Have you heard of Camp Strava? Camp Strava is an annual event gathering of incredible athletes, explorers, community builders, event organizers and world-class brands that drive movement across the globe. New product features are announced at Camp Strava, and we want YOU to be the first to know about them. If you missed our YouTube livestream on Thursday, May 16 that gave viewers a first look at the new features and partnerships that are coming to Strava this year, don't worry; we have a  post over in our Strava Club that gives a recap of what was announced.  You can also check out our Facebook and Instagram feeds for more info!

7615
Scout
Community Manager
5 months ago
G
Geoff007Hub Starter
asked in General Chat
Bike ride with wrong miles (auto pause)

Just got back from a bike ride. And looking at the figures. While I was out I stopped and checked my phone. I did some more miles and stopped again for water. Checked my phone and noticed it was on auto pause. The map moved to where I was when looking. I then clicked un pause and when off again. I checked my phone again and it was on auto pause, I had done more miles and the map moved again to where I was.  It only says I have done 11 miles when I know I have cycled more miles! Is there a way I can change this? 

52
optimisticprom
5 months ago

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