Discussions

I'd like to request a refund for a subscription that was automatically deducted from my account.

Hi,I have currently active subscription in Strava, but I have seen that there is new option for combined Strava + Runna subscription available - here is the link https://www.strava.com/strava-runna.I can’t use this new available option because I am being redirected to the my account page where I can only “resubscribe” option available. I have created 3 tickets for this an no one even respond for this!

I had a period several years ago when I wasn't cleared to run, and so I hiked. Fast, because I had to take my frustration out somehow. So I sometimes have hiking segment records from that time "stolen" by people who have done a combination of hiking and running over an activity, but it's clear that most or all of the specific segment was run. I maintain that such an activity should be called a run since some of it was run. But I'm getting some pushback on that. Am I out of line and I should just live with it? Or is there a policy I can point them at?

It's been a problem for over a month now off and on. Android phone recordings just don't save properly. This is basic and not something that should be happening for more than a few hours without an update fix. Sort it!

I repeatedly had to notice highly ranked individuals in the monthly elevation challenges that had made use of mechanic aid (funicular especially).In my opinion, that makes no sense whatsoever and does not live up to motivate any real athlete.STRAVA should do something about that annoyance. 

Bonjour J’ai un soucis mon compte strava est associé à mon compte Apple et quand je change d’adresse il me demande un mot de passe que je n’ai pas comment faire s’il vous plaît ?  cordialement  

saya ingin meminta pengembalian dana sebesar Rp 609.000 untuk langganan saya yang dibatalkan? Saya benar-benar tidak berencana untuk melanjutkan langganan setelah uji coba gratis berakhir karena saya berlangganan hanya untuk mencoba aplikasi sambil jogging. Saya lupa membatalkan langganan sebelum uji coba gratis berakhir. Uang yang digunakan seharusnya menjadi uang saku saya untuk kebutuhan sehari-hari dan biaya makan jadi saya minta maaf jika saya akan membuat Anda merasa tidak nyaman; Saya harap Anda dapat memenuhi permintaan saya untuk pengembalian dana. Terima kasih.

Hey Community,I want to change my E-Mail address. Back then i clicked on login with google and now there is an error occuring every time i try to change my mail address. I already disconnected my google account from strava but i can still only login with One Time Codes. Can you help me fix this issue? Best,Moritz

How much Time Strava does respond to a subscription refund because I've sent you a refund request email with the terms explained by old support. how long to take the reply, because I was surprised there was no notification and immediately subscribed for a year. too much money was cut from my e-wallet, please help team strava thats money for my school

Hey guys!! It's been 5 days already and they didn't even respond to any of my ticket submitted. Can you help me guys in this problem? They didn't  give any confirmation or notice on deducting that money through my E-billing App. Badly needed that money. Hope it will get refunded. ​@StravaSupport 

It's been a week since I've opened up my original ticket and I've yet to see any reply. I have opened up a new ticket but there still isn't any reply. I have been getting really worried since I need the money back for my tuition. Has anyone been in a situation like this with Strava's support team? I'm getting really worried and panicked now..

How long does you need to process my refund subscription request?

Hi I'm waiting for the update for the refund I requested last May 31, 2025 according to your policy that I can get refund if I cancel within 14 days after the purchase and it was an accidental purchase I've sent multiple tickets but no response at all as one of your admin said it's a lot on que how long does it will be resolved next week next month or next week your support is so bad can't handle the complain of the customer refund my money it's been so long 

Anyone already refunded after 14 days? I accidentally subscribe for the annual subscription. But I don't want to subscribe any of it. It deduct my e wallet money. Please help if anyone already refunded. ?

Hi everyone! I just wanted to kindly ask if anyone has experienced this before. A few days ago, I submitted a refund request to Strava Support for a subscription renewal that I wasn't expecting. I’ve already canceled the subscription and sent all the necessary details, including my GPA ID and screenshots. It’s been about 3 days without a reply, so I gently followed up. After that, I noticed that the priority of my request changed from “Normal” to “High.” I was just wondering — has this happened to anyone before?🌱 Does the priority change usually mean they’ve started reviewing it?🌱 How long did it take for you to get a response or result? I truly appreciate any kind of feedback or shared experiences. Thank you in advance and wishing everyone a greatday!

Hello! What is the current approximate Strava support response time to review an open request? I have a Request #3408129 which I set up 4 days ago and still no response.

Hello, i’m using the app social ride to register all my activities on Bike, and i would like to connect it to strava, impossible to find the good way to upload my trips to strava, anyone have an idea ? Thanks a lot! 

Hi, i Cannot follow friends on strava. tried reinstalling, updating, logging in and out

I sent in a ticket, per the directions in the support center for help with my subscription almost two weeks ago. I keep getting emails saying sorry for the delay here's some articles that might help which of course don't and again still no action on my request.  Clearly strava doesn't care about good customer service.

Puedo obtener un reembolso por mi suscripción? Me suscribí por error a una suscripción anual y usé un dinero que no tenía que usar. ¡Quiero recuperar mi dinero! ¡No tengo dinero! ¡Por favor!

Hello, so i downloaded your app a while back and i was using the free-trial, now it has run out and i’ve been debited for the yearly account. I need a refund please the money is need urgently thanks 

Hello,my friend offered me to join his family strava plan. Unfortunately strava tells me, that I have to live in the same country to join him. In fact we live in the same country, so what can I do to be able to enter the plan? Is there someone from support to check it out?My country is set to the Malaysia in my settings, but when I try to join the plan, the price shows in dollars ($) instead of Malaysia Ringgit (RM).i already raised a ticket, but havent got any agent assigned yet. Thank you,Adrian

Every time I try to open a route, either my own or another, I get a “sorry, this one stays red” error message

I would like to request a refund for my payment on Strava. I only availed of the free trial, but today, June 30, 2025, my GCash was charged for the subscription. I badly need that money today to pay my bills. It was not intended for this subscription. I hope you can help me with this. Please, I really need the refund today so I can pay my bills.

Hello can i get a refund for my subscription because i didnt know the subscription was still on and i really need the money for my mothers medication im sorry can you please give me a refund i dont have anything on me its a 1 year subscription pls help i also submitted a couple of tickets and the necessary documents i have provided but i didnt got any replys its my mothers medication due so pls help