A Quick Note Before We Begin

All account and subscription-related inquiries must be handled directly by our Support team.
The Strava Community Hub is a space for general product questions, peer-to-peer help, and information sharing. If your question requires accessing your specific account (billing, login errors, email mismatches, etc.), our Support team is the best place to help.

• If you don’t yet have a support ticket, submit one here. Having trouble with the online form? You can also email: support@strava.zendesk.com

• For an overview of how our support process works, click here.

Before Submitting a Ticket: Read These First

We’ve gathered two essential guides that cover the most common account and login questions. They’re kept up to date with any changes to Strava’s login and account features.

 Part 1: Logging In

• Learn how to log in using Apple, Google, Facebook, or email

• Understand what happens when login methods are changed

• Troubleshooting steps if your login fails or you see the wrong account

 Part 2: Finding or Merging Accounts

• Common reasons for duplicate accounts

• How to locate older Strava accounts linked to alternate login credentials

• Options for merging data (and what is or isn’t possible)

Still Need Help?

If the articles above don’t resolve your issue or you need help with an account-specific problem, please reach out to our Support team. They’re here to help with:

• Password resets and access recovery

• Subscription or billing issues

• Account merging or deletion requests

• Email mismatches or login method conflicts

Let us know in the comments if you have any questions!