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refund request and account help

  • December 7, 2024
  • 6 replies
  • 281 views
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Dear Strava Support Team,

 

I hope this message finds you well. I am writing to follow up on my previous refund request, which I submitted on December 06,2024. Unfortunately, I have not yet received a response or any assistance regarding my issue.

 

I would like to express my concern, as the subscription fee was deducted from my GCash account without prior notification. The charge was processed quickly, but I have not received the same prompt attention regarding my refund request. This matter is quite urgent as I am in need of the funds for an emergency.

 

I kindly request your immediate assistance in processing my refund. Your prompt response would be greatly appreciated.

 

Thank you for your attention to this matter.

Best answer by Jane

Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub.

Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

If you have not done so already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process

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    6 replies

    M
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    • Marionee
    • Hub Starter
    • 1 reply
    • December 7, 2024

    Hi,

    May I follow up ticket #3140013. This is regarding my refund request. Thank you

    S
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    • Shawj
    • Author
    • Hub Rookie
    • 1 reply
    • December 7, 2024

    Strava ticket #3140830 Request for refund

     

    Subject: Immediate Attention Required - Refund Request

     

    Dear Strava Support Team,

     

    I am writing to urgently follow up on my refund request submitted on December 06,2024, as I have not received any response or assistance.

     

    The subscription fee was deducted from my GCash account without prior notification, and the charge was processed almost immediately. However, despite the quick action in deducting the amount, my refund request has not been addressed.

     

    This situation is extremely urgent as I need the funds for an emergency. I kindly request immediate assistance in processing my refund.

     

    M
    Forum|alt.badge.img+1
    • mojiking
    • Hub Starter
    • 1 reply
    • December 7, 2024

    Hi,

    My friend submitted a ticket (3070622) to change his Strava email two months ago but hasn’t received a response. He’s unable to log in as the linked email is deactivated and cannot be recovered.

     

    Can you please assist?

     

    Thanks.

    I
    • iyanu debbi
    • Hub Rookie
    • 1 reply
    • December 8, 2024

    Dear Strava Support Team,

     

    I hope this email finds you well. I am writing to formally appeal for a refund of MYR 199.90 for my 1-year Strava subscription (Transaction ID: GPA.3328-5440-7693-78557), which was processed through Google Play.

     

    Unfortunately, my initial refund request was declined by Google Play, and I believe there are valid reasons that warrant reconsideration.The subscription auto-renewed without my knowledge. 

     

    I greatly value the services Strava provides but, in this instance, I would appreciate a refund due to the circumstances described above. If needed, I can provide any additional details or documentation to support my case.

     

    Thank you for taking the time to review my appeal. I look forward to hearing from you soon and hope for a resolution that works for both parties.

     

    Jane
    Community Manager
    Forum|alt.badge.img+29
    • JaneCommunity Manager
    • Community Manager
    • 3479 replies
    • Answer
    • December 9, 2024

    Thanks for your post. We are not able to provide any updates about Strava Support tickets on the Community Hub.

    Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is  for general questions and information while our Support team will handle questions that require account access.

    If you have not done so already, please submit a support ticket. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.

    Please click here for more information about the Support Process

    Jane (she/her) | STRAVA | Community Hub Team
    M
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    • Marcis
    • Hub Starter
    • 1 reply
    • December 20, 2024

    Hello, when I deleted the picture for my activity, I accidentally deleted my activity as well (which was active for a whole day). I found that to return the activity, You have to write to support. I wrote and no one answered for 5 days, I only received an automatic reply. How to get supporta's attention?
    Tickets number #3151775

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