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Answered

Refund subscription

  • September 10, 2024
  • 3 replies
  • 1952 views

How much Time Strava does respond to a subscription refund because if they dont refund within 14 days i cant get m'y money back anymore.

I also made refund requests without any answer.

What's the solution to this ?

Best answer by Scout

Hey @Asseuki
Thanks for posting. 
We do our best to answer our support emails as quickly as possible and we do offer expedited support for our subscribers. I took a look and see your email to support, #3027134; you should receive a response to your support ticket shortly. Thanks for your patience!

This topic has been closed for replies.

3 replies

Scout
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  • Strava Alumni
  • 1398 replies
  • Answer
  • September 10, 2024

Hey @Asseuki
Thanks for posting. 
We do our best to answer our support emails as quickly as possible and we do offer expedited support for our subscribers. I took a look and see your email to support, #3027134; you should receive a response to your support ticket shortly. Thanks for your patience!


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  • Hub Rookie
  • 1 reply
  • November 19, 2024

How much Time Strava does respond to a subscription refund because I've sent you a refund request email with the terms explained by old support. how long to take the reply, because I was surprised there was no notification and immediately subscribed for a year. too much money was cut from my e-wallet, please help team strava thats money for my school


Scout
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  • Strava Alumni
  • 1398 replies
  • November 19, 2024

Hey ​@nabilla
Thanks for your post. We do our best to answer our support emails as quickly as possible and we do offer expedited support for our subscribers. I took a look and see your email to support, #3121646; you should receive a response to your support ticket shortly.