Hello, i've written emails to the strava support team and ive created multiple tickets to apply for a refund but many days passed and i still have no response from them.(I always checked my email and my junk email folder and still nothing.I only got an automatic bot response.)
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Support not responding to refund ticket
Best answer by Jane
Hello
Thanks for your post and apologies for any confusion.
It sounds like you’ve likely created multiple Support tickets. When that happens, Strava Support will merge your tickets, and this will create notifications that your duplicate ticket(s) have been closed. However one ticket will be kept open and you will receive a response when that ticket is assigned to a Support Analyst.
To check your Support tickets and confirm you have an open ticket, please sign into your Strava account on the Web at strava.com, then go to this link to see your tickets.
If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.
Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access
Please click here for more information about the Support Process
This topic has been closed for comments
+28Hello @Attikahh,
Thanks for your post and sorry for the delay! We understand the importance of your refund. Since we need some sensitive information that should not be shared publicly, this will need to be handled by our support team.
I took a look and see that you have an open support ticket with us; #3036917. Our team will get back to you as quickly as possible. Thanks for your patience.
Hi, I also experienced this I keep on sending email to the support but I don't get any reply than the bot.
Hello, just wait a couple more days and be patient.I got the refund since then.
+1Has anyone ever had a support ticket answered, by anything other than a bot or semi-spam responses?
Ticket is a month old, followed up by me multiple times and ignored.
My question on that issue here, was closed with some tool saying it had been resolved despite every response saying the tools suggestion didn’t work.
Being a subscriber seems to make no difference to “customer service”
Thanks!
+29Hello
Thanks for your post and apologies for any confusion.
It sounds like you’ve likely created multiple Support tickets. When that happens, Strava Support will merge your tickets, and this will create notifications that your duplicate ticket(s) have been closed. However one ticket will be kept open and you will receive a response when that ticket is assigned to a Support Analyst.
To check your Support tickets and confirm you have an open ticket, please sign into your Strava account on the Web at strava.com, then go to this link to see your tickets.
If you do not currently have an open support ticket here’s how to submit one. If you have trouble with our online form, you can send an email to support@strava.zendesk.com.
Please note that all account and subscription inquiries will need to be handled by our Support team. The Community Hub is for general questions and information while our Support team will handle questions that require account access
Please click here for more information about the Support Process
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