1. How to Change Your Username
NOTE: There is no option for a Community Hub member to change their own Community Hub username - only Community Hub team can process these requests.
- Contact Support: Reach out to Strava Support through Strava Support > Submit a Request. When making a username change request, please ensure your new username complies with Community Hub Guidelines.
2. How to Reset Your Password
- Navigate to Login Page: Go to the Strava Community Hub login page.
- Select "Forgot Password": Click on the "Forgot your password?" link.
- Enter Email: Provide the email associated with your account and submit.
- Check Email: Follow the instructions sent to your email to reset your password.
For assistance, contact Strava Support > Submit a Request.
3. How to Delete Your Community Hub Account
NOTE: There is no option for a Community Hub member to delete their own Community Hub account - only Community Hub team can process these requests.
How can you request an account deletion:
- Contact Support: Reach out to Strava Support through Strava Support > Submit a Request.
- Request Account Deletion by posting in the Community Hub: Specify that you wish to delete your Community Hub account. (example here)
Note: Deleting your Community Hub account may not affect your main Strava account.
Upon deletion request, erasure process can take up to 30 days. Once your Community Hub account is erased, it is not possible to recover the account.
